Technology Support Specialist

1 month ago

Wynnewood, United States Perelman Jewish Day School Full time
Job DescriptionJob DescriptionSalary:

Technology Support Specialist

Full time position to begin immediately


Perelman Jewish Day School seeks a Technology Support Specialist that will play a vital role in ensuring the smooth operation of all technology systems and equipment used by students, faculty, and staff. This position provides frontline technical support, manages day-to-day IT operations, and assists in the implementation of new technologies to enhance the learning environment. The ideal candidate will be a problem-solver with strong communication skills and a commitment to supporting the mission of Perelman.

Overall, this is a customer-facing position and professionals with customer service experience and a passion for technology are encouraged to apply. The Technology Support Specialist reports to the Director of Technology and is supported by a School Database Manager, an Educational Technology Coordinator,  an IT network administrator, and the Director of Technology. 


Primary Duties and Responsibilities:

  • Provide the first tier of technical support and troubleshooting to employees, students, community members, and guests.
  • Manage the help desk system and life cycle of a support ticket - documenting, assigning, and escalating issues to other tech team members as necessary.
  • General device stewardship - install, maintain, repair, configure, and refresh hardware and software to defined standards on our fleet of up to 500 student, faculty, staff, and loaner computer systems using Meraki MDM and other tools.
  • Support faculty and staff with setup and troubleshooting at campus events requiring AV equipment.
  • Effectively research solutions to technical problems via online searches, and calls or emails to subject matter experts, persistently trying solutions until the problem is resolved.
  • Asset inventory management and tracking using mobile device manager and inventory software.
  • Create and maintain a knowledge base of help and how-to articles, that includes but is not limited to instructional aids and recorded tutorials, to help support users resolve issues independently.


Job Qualifications:

  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
  • Experience in a technology support role preferred, but not required. Equivalent training and professional certifications will be considered.
  • Competency with MacBooks, iPads, Google Workspace, and school information systems.
  • Current knowledge of Mac and Windows Operating Systems, and emerging technologies and media trends.
  • Familiarity with Mobile Device management (MDM), Mobile Endpoint Protection, and help desk ticket management.
  • Familiar with fundamentals of cybersecurity
  • Proficient verbal and written communication skills, and the ability to communicate respectfully with the technology team, faculty, staff, and students. 


Perelman Jewish Day School provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

Compensation for this position will range from $45,000 to $55,000, is commensurate with experience, and includes a competitive benefits package. Paid time off includes Jewish and secular holidays, two lengthy school vacations, and additional PTO. Additional benefits include medical, dental, vision, FSA, 403(b) and tuition remission.

 

This is a 12-month, in person position. The school day at Perelman runs from 8:20 am - 3:30 pm and the expectation for staff is that they are minimally here from 8:00 am - 4:00 pm Tuesday-Friday, 8:00 am - 5:00 pm on Mondays, and 8:00 am - 2:45 pm on Fridays in the winter months. Summer hours may vary. The times can and will vary depending on day and workload and this should be discussed regularly with your supervisor.

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