Quick Service Restaurant Store Manager

3 months ago

Charlotte, United States High Tide Hospitality Full time
Job DescriptionJob Description

STORE MANAGER

The Store Manager will be responsible for overseeing all aspects of the restaurant's operations, including staff management, customer service, financial performance, and operational efficiency. They will collaborate closely with the executive team to develop and implement strategies to drive revenue growth and maximize profitability. This position requires a self-assured leader with extensive fast-service restaurant experience, authentic hospitality skills, and a track record of making a tangible impact on daily operations.

Key Responsibilities:

  • Lead and motivate a team of front and back-of-house staff, fostering a positive and collaborative work environment

  • Train, develop, and mentor team members, providing guidance and support to help them reach their full potential

  • Ensure exceptional customer service is consistently delivered, exceeding guest expectations and building long-term relationships

  • Implement and maintain operational standards and procedures, ensuring compliance with health and safety regulations

  • Monitor financial performance, analyze sales and cost data, and develop strategies to achieve financial targets

  • Collaborate with the marketing team to develop and execute effective marketing strategies to promote the restaurant and drive foot traffic

  • Build and maintain relationships with suppliers, ensuring the delivery of high-quality ingredients at competitive prices

  • Stay informed about industry trends and competitors, making recommendations for improvements and adjustments as necessary

  • Increase year-over-year sales, store operations, and brand presence in community

Qualifications:

  • 2+ years of experience as an Assistant or General Manager of a quick-service restaurant concept

  • Proven track record of strong leadership and management skills, with the ability to inspire and motivate a diverse team

  • Excellent decision-making and problem-solving abilities, with a proactive and solutions-oriented mindset

  • Exceptional customer service skills and a genuine passion for creating memorable dining experiences

  • ServSafe Manager certification preferred

  • Reliable transportation, excellent verbal and written communication skills, punctuality, and professionalism

HIGH TIDE HOSPITALITY

Working for High Tide Hospitality has several benefits:

  • Diverse and inclusive culture: The company is committed to hiring individuals from various backgrounds and building a culture that values diversity. This creates an environment where everyone feels valued and included.
  • Core principles: High Tide Hospitality values principles such as hospitality, curiosity, community, and profitability. By working for this company, you can align yourself with these values and contribute to creating a positive and welcoming atmosphere.
  • Competitive wages: High-volume restaurants often require hard work, but they also offer the potential for higher earnings. Working in such an environment can be financially rewarding.
  • Flexible scheduling: High Tide Hospitality offers flexible scheduling options, which benefit individuals who may have other commitments or responsibilities outside of work.
  • Employee benefits: The company recognizes the importance of showing appreciation to its team members. They offer various benefits such as employee and family meal discounts, gear and equipment benefits, and confidential inquiries, among others.

Overall, working for High Tide Hospitality can provide a fulfilling work environment that values diversity, offers competitive wages, and provides various benefits to its employees.

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