Service Technician
3 weeks ago
Fairbury, United States
EDELMAN LLC
Full time
Job DescriptionJob DescriptionDescription:Summary/Objective: To work independently providing maintenance on residential heating and air conditioning, electrical, and plumbing systems according to company standards providing the customer with a high-quality experience. In some instances may perform diagnostic calls.
Position Type and Expected Hours of Work: This is a full-time position. Normal business hours are 12- hour shifts from Monday-Wednesday or Thursday-Saturday. On-call on the weekends may be required.
Qualifications/Experience
- Must pass drug and background screens
- Valid driver’s license and insurable through company insurance carrier
- Able to communicate clearly in English both verbally and in writing
- Ability to work with tools used in the job in a safe manner
- Completion of HVAC training program – preferred
- EPA Certified or obtain within 3 months
- Minimum of 6 months HVAC, Electrical, or Plumbing service work
Duties
- Maintain professional appearance and attitude at all times
- Arrive at jobsite at scheduled time and location as dispatched
- Relocate from one jobsite to another jobsite as dispatched during the workday
- Report to dispatcher when arriving and leaving jobsite
- Operate company vehicle safely, obeying all traffic laws
- Follow instructions from supervisor and/or dispatcher and carry out in timely manner
- Report problems with company tools or vehicles promptly
- Report problems with personal tools for possible replacement
- Report problems with equipment to Service Dispatcher to expedite parts delivery
- Communicate with customers and collect C.O.D. on maintenance service visits as directed
- Ability to work staggered schedule if required
- Gather information about replacement needs and inform dispatch so they can schedule an estimate appointment
- Inform and educate customers about residential planned maintenance agreements
- Inform and educate customers on additional products or services available through company
- Inform customer of replacement options following company guidelines
- Develop basic knowledge of electrical refrigeration principles
- Develop basic knowledge of service tools and testing devices
- Develop soldering skills
- Develop customer service skills
- Perform filter changes utilizing filter checklist paperwork unassisted
- Develop skills to perform planned maintenance on residential systems utilizing maintenance checklist with assistance of a Service Technician level 3 or higher
- Demonstrated ability to clean indoor and outdoor coils
- Complete all service related forms properly
- Attend training/ meet training requirements as set by the company
- Ability to perform basic generator maintenance
- Develop basic knowledge and ability to read and interpret wiring diagrams and blueprints
- Develop basic electrical and plumbing troubleshooting knowledge
- All other duties as assigned
Competencies:
- Communication
- Continuous Learning and Professional Development
- Customer/Client focused
- Quality Oriented/Work Standards
- Safety Awareness
Achievements required to advance to Level 3 Service Technician
- Passed NATE Heat pump and/or NATE gas
- Can perform maintenance on all systems installed by company
- Possess basic diagnostic tools as set by employer
- At minimum, 50 accessories sold and / or $25,000 in accessory revenue generated
- 40 maintenance agreements sold/renewed
- Average ticket goal of $400 a month
- Achieving average monthly revenue goal of $8000 - $8800
- Achieving 8% - 10% replacement sales leads from all service calls
- Callbacks under +/- 3%
- Continuing education – 20 hours a year
- Recommendation for advancement from Field Training Supervisor