Director of Patient Care Services

1 week ago

Clovis, United States Heritage Crossing Fresno Inc. Full time
Job DescriptionJob DescriptionSalary: 150 -160K


The Director of Care Services/Director of Nursing is responsible for the oversight of all operations within the hospice, including and not limited to patients and their families. This role requires a highly skilled professional who is able to connect with patients and their families in a compassionate, professional manner. Must back background in Hospice. 


The DPCS/DON also serves as the Clinical Manager for the purposes of meeting the Medicare Conditions of Participation.

Job Title/Position: DPCS/DON

  • Coordinates and oversees all direct and indirect patient services provided by clinical organization personnel.
  • Provides guidance and counseling to coordinators and Clinical Supervisors/Nursing Supervisors to assist them in continually improving all aspects of hospice care services, provided through organization personnel.
  • Assists Clinical Supervisors/Nursing Supervisors in managing clinical teams and planning.
  • Provides help in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel as indicated.
  • Assists the Executive Director/Administrator in the preparation and administration of the organization’s budget.
  • Interprets operational indicators to detect census changes and increases or decreases in volume that could impact staffing levels, revenues or expenses.
  • Evaluates performance of Clinical Supervisors/Nursing Supervisors.
  • Assists Clinical Supervisors/Nursing Supervisors to develop skills and techniques in evaluating the performance of clinicians.
  • Conducts annual evaluations on clinicians, or more frequently if indicated.
  • Oversees the maintenance of patient clinical records, statistics, reports and records for purposes of evaluation and reporting of organization activities.
  • Assures proper maintenance of clinical records in compliance with local, state and federal laws.
  • Responsible for the maintenance of adequate and appropriate inventory supplies and equipment for the provision of patient services.
  • Develops, implements and evaluates the orientation program for new organization personnel. Responsible for orientation of new organization personnel, either directly or by delegating to another staff member.
  • Plans and implements in-service and continuing education programs to meet education and training needs of organization personnel.
  • Assists with the evaluation of organization performance via performance improvement program, productivity, quarterly and annual reviews. Assures for the quality and safe delivery of home health services provided through the Organization.
  • Assists in the development of organization goals. Develops, recommends, and administers Organization policies and procedures.
  • Assures compliance with all local, state and federal laws regarding licensure and certification of organization personnel and, maintains compliance to the Joint Commission Home Care standards.
  • Stays informed about changes in the field of nursing and hospice care; shares information with appropriate organization personnel.
  • Director/Administrator and will be vested with authority to act in behalf of the Executive Director/Administrator.
  • If functioning as Clinical Manager, would provide oversight of all patient care services and personnel including making patient and personnel assignments; coordinating patient care; coordinating referrals; assuring patient needs are continually assessed: and assuring the development, implementation, and updates of the individualized plan of care.
  • Other duties as assigned by the Executive Director/Administrator.

POSITION QUALIFICATIONS

  • Registered Nurse in the State with current licensure to practice professional nursing in the State.
  • Bachelor’s degree in Nursing from an accredited program by the National League for Nursing. Master’s degree is preferred.
  • The Director of Patient Care Services/ Director of Nursing shall qualify for the position by fulfilling the requirements under one of the following categories, unless the individual has been previously approved for such employment by a program flexibility issued for the individual’s current position at the hospice agency prior to April 1, 1995 or: Three years of management experience within the last five years in a hospice or related health care organization, at least one year of which was a supervisory or administrative capacity. A registered nurse with four years’ experience within the last five years in a hospice agency, primary care clinic or health facility, at least one year of which was in a supervisory or administrative capacity.
  • Demonstrated ability to supervise and direct professional and administrative personnel.
  • Ability to market and deal tactfully with customers and the community.
  • Must be a licensed driver with an automobile that is insured in accordance with state and/or Organization requirements and is in good working order.
  • Has excellent observation, verbal and written communication skills.
  • Knowledge of business management, governmental regulations and Joint Commission standards.

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