Fiber Install Technician

3 weeks ago

Nashville, United States Mainstream Fiber Networks Full time
Job DescriptionJob Description


Fiber Install Technician |Mainstream Fiber

About Mainstream Fiber:

At Mainstream Fiber Networks, we are not just providing fiber optic internet – we are transforming the digital landscape of rural Indiana.

As a proud Indiana-based team, we are on a mission to transform connectivity in underserved areas, bridging the digital divide with cutting-edge technology. Our commitment to investing in our employees fuels our relentless growth, ensuring we deliver exceptional service and innovative solutions that empower our communities and drive progress.

About the Role:

The role of Fiber Install Technician is responsible for running fiber into the customer’s resident or business. The Fiber Install Technician will also assist customers in finding the best location in the residence/business for the equipment to be placed and then setting up the equipment while providing customers with a walkthrough of how to use this equipment. They will also be there to assist with any questions or concerns that a customer may have and ensure the customer receives the best experience possible.

Why should you join our Team:

  • Permanent, Full-time Position
  • Pay Range: Based on experience.
  • 1st Shift
  • Access to Company Benefits:
    1. Paid Time Off
    2. 10 Paid Holidays
    3. Medical Insurance
    4. Dental and Vision Insurance
    5. Health Savings Account (HSA)
    6. Company Funded Life Insurance
    7. 401(k) Retirement Savings Plan
    8. FMLA
    9. Unpaid Company Leave

Job Perks:

  • Competitive Compensation
  • Comprehensive company paid training provided.
  • Company-provided uniforms
  • Boot allowance for Outside Plant Employees
  • Newly Updated Equipment and Vehicles
  • Internal career advancement opportunities
  • Exclusive employee discounts on company services
  • Life Mart discounts for various products and services
  • Pay Active (Daily/weekly Pay Opportunities)
  • Wisely Pay Cards
  • New Hire and Annual provided Company Merch
  • Annual Company Events

Key Responsibilities:

  • Install of fiber and equipment in customer’s home
  • Customer Education with the Calix App and Wi-Fi set up.
  • Going into Attics, Crawlspaces, Wall Fishing, and climbing ladders
  • Review home / business layout to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate.
  • Great communication / notating
  • Interfaces with customers to negotiate the placement of equipment, may assist with web access, and training the customer on how to use the new equipment.
  • Ensures the customer is satisfied with the work that has been done.
  • Responds to inquiries and provides follow-up to customers.
  • Perform other related duties as required and assigned.

Key Qualifications:

  • HSD, or equivalent education, is required.
  • 1 year of experience as install technician or similar role
  • A valid driver’s license is required.
  • OSHA-10 certification, preferred
  • Ability to lift, carry, set-up, climb and take down ladders.
  • Ability to work with basic power tools
  • Ability to work in confined / low ventilation areas (attics and crawlspaces)
  • Ability to communicate naturally and pleasantly over the telephone.
  • Ability to professionally communicate extensively in person during in-home installation.
  • Requires alertness and attention to detail. Ability to work under stress.

Additional Notes:

  • Position does involve working both indoors and outdoors in changing weather conditions, as well as does involve work in confined/low ventilated areas such as attics and crawlspaces.
  • Travel can be required from county to county within the state of Indiana.

Post-Application Details:

After submitting your application, if your skills and experience align well with the position, you will move on to the next stages in the interviewing process. Even if this particular role doesn't work out, rest assured that you remain part of our network. This ensures that all our recruiters will have access to your profile, broadening your potential opportunities.

Mainstream Fiber Networks is an equal opportunity employer and welcome applications from all qualified individuals regardless of race, color, religion, sex, national origin, disability, or veteran status.

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