Senior Application Analyst

Job Title: Sr. Application Analyst-Claims and Remittance

Location: Remote

Timings: 8 AM to 4:30 PM

Job Summary:

The Sr Application Analyst role will provide technical expertise and leadership, including configuring, documenting, testing, modifying, and maintaining software applications. Apply specific applications and technology expertise to the specification and design development process. Lead the creation of system and operating documentation. Support all issues that arise within the specific application area. Job functions include configuring applications by translating the business requirements into software specifications.

Job Expectations:

• Utilize expertise to design new and existing applications. Configure, code, test, and troubleshoot existing programs. Analyze end-user data and business needs to ensure user-orientation and optimal program/system performance.
• Proactively initiate and participate in IT workflow definition and monitoring of processes, including:
  1. Incident and Problem Management
  2. IT Service Request and Task Management
  3. Change Control Management
  4. IT Project Management.
• Accurately and efficiently provide application workflow and functional analysis, build and configuration, unit and integrated testing, and plans for transition to ongoing application support. Understand workflows to meet business needs.
• Effectively unit test all code and programs before releasing them to the quality assurance (QA) team. Resolve all unit test issues promptly. Collaborate with the QA team to identify test cases and create/mine test data to enable a thorough test of all deliverables. Respond to all inquiries and issues promptly as the developed code/program moves through the testing process and ultimately into production. Provide implementation/production support as required.
• Evaluate and understand dependencies between applications to determine if making a change in one application would negatively impact another application. Use knowledge of assigned application(s) to help resolve issues and drive optimal business solutions.
• Maintain up-to-date application knowledge and understanding of how the business uses the applications in their workflows. Partner with the business to gather requirements and goals to drive optimal solutions.
• Evaluate, troubleshoot, and lead root-cause analysis for production issues and system failures; determine corrective action and improvements to prevent recurrence. Provide implementation/production support as required.
• Proactively provide subject matter expertise regarding assigned application(s) to other members of the technology and business teams to ensure quality and minimize impact on other applications and business processes.
• Coach and mentor staff regarding technology, methodologies, and standards. Proactively share knowledge and collaborate with IT teams to ensure quick and effective responses to customer needs. Maintain up-to-date business domain knowledge and technical skills in software development technologies and methodologies.
• Proactively participate in creating and implementing improvements to achieve clinical, satisfaction, and/or efficiency outcomes.
• Provide ongoing operational system support and resolve escalated issues. Interact with vendors on problem determination, resolution, issue tracking, upgrades, and fixes.
• Participate in after-hours support as determined by IT Leadership.
• Patient-Centered: Provide services centered on the needs and safety of our patients and families.

Organization Expectations, as applicable:

• Demonstrates ability to provide care or service by adjusting approaches to reflect the developmental level and cultural differences of the population served.
• Partners with the patient caregiver in care/decision-making.
• Communicates in a respectful manner.
• Ensures a safe, secure environment.
• Individualizes the plan of care to meet patient needs.
• Modifies clinical interventions based on the population served.
• Provides patient education based on an assessment of the learning needs of the patient/caregiver.
• Fulfills all organizational requirements.
• Completes all required learning relevant to the role.
• Complies with and maintains knowledge of all relevant laws, regulations, policies, procedures, and standards.
• Fosters a culture of improvement, efficiency, and innovative thinking.
• Performs other duties as assigned.

Minimum Qualifications to Fulfill Job Responsibilities:

Required

Education:

• Bachelor's degree or a combination of education and related work experience.

Experience:

• 5+ years of IT application experience.
• Strong understanding of the Software Development Life-Cycle (SDLC).
• Demonstrated analytical and critical thinking skills for process development or problem resolution.
• Demonstrated working knowledge and expertise in healthcare processes and application system coordination.
• Demonstrated knowledge of database structure and working practice of reporting techniques and tools.

License/Certification/Registration:

• If supporting Epic, certification in core applications is required within six months of employment.

Preferred

Education:

• Bachelor's degree in IT field.

Experience:

• Experience within the healthcare industry.
• Certifications and experience relative to the role.

License/Certification/Registration:

• Epic Certifications for Epic roles.

Additional Requirements (must be obtained or completed within a period of time):

Level to which this Job reports: SUPV

Does this job have direct reports: No

Does this job have indirect reports: No

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