Project Intern

1 week ago

Birmingham, United States Momentum Telecom Inc Full time
Job DescriptionJob Description

The Project Intern is part of the Account Management department, reporting to the EVP - Customer Experience. This role will focus on acquisition integrations by providing system research and analysis as needed by Operations. This individual must be detail-oriented and have experience staying on task to meet project timelines. This individual must be able to work effectively and efficiently both as part of the team and as an individual. The Project Intern must be able to multi-task and manage multiple projects simultaneously.

The Project Intern will also learn about all aspects of Operations, including Service Delivery, Support, Account Management, Contract Management, and system applications. The projects range from internal projects that include other departments, customer-facing projects, and ad-hoc projects as assigned by the Manager of Sales Enablement, VP of Support and/or the EVP, Customer Experience. Critical projects involving a single department, to projects with visibility up through the office of the CEO. Projects will be overseen by the Manager of Sales Enablement.

Project Responsibilities:

  • Accountability to ensure that projects are delivered accurately, timely and within scope
  • Work through a detailed project plan to monitor and track progress
  • Provide regular updates on project status and next steps to management

Responsibilities Specific to this Role:

  • Support Account Management and multi-department projects and initiatives
  • Manage multiple tasks and efforts, prioritizing with general guidance while showing a significant attention to detail
  • Manage various projects and assignments as needed from management
  • Join and participate in all scheduled meetings and calls relevant to each project
  • Contribute to process improvement and efficiency

Among the soft skills this individual must have or become proficient in to be effective at this position are:

  • Organizational Skills: This individual must be process oriented, maintain project documentation
  • Emotional Intelligence: This individual needs to have the ability to deal with a wide range of personalities.
  • Communications Skills: This individual needs to have the ability to communicate effectively with and to build rapport with the Momentum management, and technical teams within the organization
  • Reliability: Attendance and punctuality are essential responsibilities of this job. This individual must be attentive, present and engaged during the workday.
  • Technical skills: This individual will need to become proficient in utilizing the following technology tools to be effective at this position:

Tools: Salesforce, Hubspot, RevIO, Logisense, Zendesk, Google apps for business, MS office

Knowledge, Skills, and Abilities

Successful candidates will possess and be required to show the following KSAs in this role:

  • Critical thinking
  • Excellent written and verbal communication skills
  • Ability to offer and receive constructive feedback
    • Including acting on feedback and making changes as requested
  • Adaptability and flexibility
  • Excellent ability to multitask
  • Able to work both independently and within a team
  • Excellent organizational skills
  • Proactive
  • Analytical skills
  • Conflict resolution skills
  • Accuracy and attention to detail
  • Time management capabilities
  • Capacity to meet milestones and deadlines
  • Proficient in MS Excel, MS Word, and MS PowerPoint
  • Must have a strong work ethic
  • Punctuality and reliability

Education and Experience

  • Previous experience (including internships) demonstrating collaboration between workgroups and ability to ask, learn, multitask, and work independently

Location and Reporting to the Office

  • This position will report to the Momentum Birmingham office Monday-Friday 8:00am-5:00pm. Alternate requests can be discussed during the hiring process.

This job description is not intended to be all inclusive, and the intern will also be required to perform other related duties and tasks, in accordance with business needs, as assigned by the immediate supervisor and other management personnel.


Note: This role is classified as an internship/temporary/seasonal role, estimated to work less than 1000 hours. This role is not eligible for employee benefit programs, 401(k) plan participation or corporate bonus participation. In the event that someone is hired into a full time role at a later date, eligibility will be documented at that time.

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