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Crisis Admin Specialist
4 weeks ago
Department: Crisis Resolution Program
Job Status: Full-time Noon-9p.m. M-F
FLSA Status: Non-Exempt
Reports to: Manager of Crisis Operations
Positions Supervised: None
Amount of Travel Required: Minimal (Between Locations may be required.)
Work Schedule: Monday - Friday
ESSENTIAL FUNCTIONS
- Receive internal and external requests for crisis services.
- Coordinate access to appropriate services, with consideration of verified insurance guidelines.
- Schedule appointments
- Document with detail to ensure accurate information
- Assemble and distribute packets for Crisis:
- Crisis Resolution Program (CRP) Packets
- Short Stay Packets
- Admissions
- Overnight Respite Care
- Work with Director of Crisis to compile and coordinate crisis on-call coverage on a monthly basis.
- Review, document, follow-up on after hour crisis activity.
- Maintain and review Intensive Service Review list.
- Administrative support for crisis & outpatient treatment team, including overnight respite program.
- Maintain appropriate channels of communication with supervisor, Director, and Agency staff
- May perform other duties as assigned by the Manager of Crisis Operation or Director of Crisis Services.
- Comply with Family Service and Guidance Center policies and procedures; take appropriate action to correct any obvious unsafe conditions.
- Act as a backup for the Hospital Liaison to assist in coordinating discharges when Hospital Liaison is out of office.
- Perform audits on CRP//Respite paperwork.
- Make reminder calls for overnight respite.
- Coordinate/track critical care calls.
- Follow-up CRP calls.
- Print/update/prepare Crisis on call manuals.
- Assist w/respite offer calls.
- Assist w/MAB escalated situations.
POSITION QUALIFICATIONS
Education/Licensure:
- High school or GED equivalent is required.
- Must successfully pass the KBI and SRS Central Registry background investigations.
- Must possess a valid driver’s license, a good driving record, current auto insurance and have a reliable vehicle.
Experience:
- Must have exceptional verbal and written communication skills and the ability to work with all professional levels of employment.
- Must be able to demonstrate flexibility, along with good organizational and time management skills.
- Must have experience using personal computers, proficiency in Microsoft Office Products.
- Dependability and demonstrated ability to assume responsibility with minimal supervision is essential.
- Required ability to maintain confidential material.
Knowledge/Skills/Abilities:
- Effective communication skills (verbal and written)
- Customer focused (internal and external)
- Excellent listening skills
- Accountability
- Reliability
- Trust/Integrity
- Adaptability/Flexibility
- Time Management
- Organizational Skills
- Proficiency in MS Office Suite with ability to learn other software programs as necessary
- Relationship building
- Problem Solving
- Attention to detail and accuracy in work
- Being collaborative
PHYSCIAL DEMANDS
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 – 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands Lift/Carry
Stand (O) 10 lbs. or less (F)
Walk (O) 11 – 20 lbs. (F)
Sit (F) 21 – 50 lbs. (F)
Manually Manipulate (O) 51 – 100 lbs. (O)
Reach Outward (O) Over 100 lbs. (O)
Reach Above Shoulder (O)
Climb (N) Push/Pull
Crawl (N) 12 lbs. or less (O)
Squat or Kneel (O) 26- 40 lbs. (O)
Bend (O) 41 – 100 lbs. (O)
WORK ENVIRONMENT
Minimal risk of exposure to aggressive and/or acting out (verbal and physical) children and youth. Position requires long periods of sitting, continual use of the keyboard and personal computer and/or speaking on the telephone.
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