Crisis Admin Specialist

4 weeks ago

Topeka, United States Family Service and Guidance Center of To Full time
Job DescriptionJob Description

Department: Crisis Resolution Program

Job Status: Full-time Noon-9p.m. M-F

FLSA Status: Non-Exempt

Reports to: Manager of Crisis Operations

Positions Supervised: None

Amount of Travel Required: Minimal (Between Locations may be required.)

Work Schedule: Monday - Friday

ESSENTIAL FUNCTIONS

  • Receive internal and external requests for crisis services.
  • Coordinate access to appropriate services, with consideration of verified insurance guidelines.
  • Schedule appointments
  • Document with detail to ensure accurate information
  • Assemble and distribute packets for Crisis:
    • Crisis Resolution Program (CRP) Packets
    • Short Stay Packets
    • Admissions
    • Overnight Respite Care
  • Work with Director of Crisis to compile and coordinate crisis on-call coverage on a monthly basis.
  • Review, document, follow-up on after hour crisis activity.
  • Maintain and review Intensive Service Review list.
  • Administrative support for crisis & outpatient treatment team, including overnight respite program.
  • Maintain appropriate channels of communication with supervisor, Director, and Agency staff
  • May perform other duties as assigned by the Manager of Crisis Operation or Director of Crisis Services.
  • Comply with Family Service and Guidance Center policies and procedures; take appropriate action to correct any obvious unsafe conditions.
  • Act as a backup for the Hospital Liaison to assist in coordinating discharges when Hospital Liaison is out of office.
  • Perform audits on CRP//Respite paperwork.
  • Make reminder calls for overnight respite.
  • Coordinate/track critical care calls.
  • Follow-up CRP calls.
  • Print/update/prepare Crisis on call manuals.
  • Assist w/respite offer calls.
  • Assist w/MAB escalated situations.

POSITION QUALIFICATIONS

Education/Licensure:

  • High school or GED equivalent is required.
  • Must successfully pass the KBI and SRS Central Registry background investigations.
  • Must possess a valid driver’s license, a good driving record, current auto insurance and have a reliable vehicle.

Experience:

  • Must have exceptional verbal and written communication skills and the ability to work with all professional levels of employment.
  • Must be able to demonstrate flexibility, along with good organizational and time management skills.
  • Must have experience using personal computers, proficiency in Microsoft Office Products.
  • Dependability and demonstrated ability to assume responsibility with minimal supervision is essential.
  • Required ability to maintain confidential material.

Knowledge/Skills/Abilities:

  • Effective communication skills (verbal and written)
  • Customer focused (internal and external)
  • Excellent listening skills
  • Accountability
  • Reliability
  • Trust/Integrity
  • Adaptability/Flexibility
  • Time Management
  • Organizational Skills
  • Proficiency in MS Office Suite with ability to learn other software programs as necessary
  • Relationship building
  • Problem Solving
  • Attention to detail and accuracy in work
  • Being collaborative

PHYSCIAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 – 2.5+ hrs/day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands Lift/Carry

Stand (O) 10 lbs. or less (F)

Walk (O) 11 – 20 lbs. (F)

Sit (F) 21 – 50 lbs. (F)

Manually Manipulate (O) 51 – 100 lbs. (O)

Reach Outward (O) Over 100 lbs. (O)

Reach Above Shoulder (O)

Climb (N) Push/Pull

Crawl (N) 12 lbs. or less (O)

Squat or Kneel (O) 26- 40 lbs. (O)

Bend (O) 41 – 100 lbs. (O)

WORK ENVIRONMENT

Minimal risk of exposure to aggressive and/or acting out (verbal and physical) children and youth. Position requires long periods of sitting, continual use of the keyboard and personal computer and/or speaking on the telephone.

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