SBF Teller

Organization Overview:

State Bank was chartered in 1999. From the beginning, we have dreamed of starting and growing a community bank devoted to helping customers the right way. We believe in one-on-one, warm, personal attention offered with contemporary products. All of this is provided by knowledgeable, friendly, professional bankers who are committed to serving our community. One thing that hasn't changed over the years is our unique style of doing business provided by the area's most experienced team of professional employees. We are a bank that is far more committed to customers than most. It's that independent spirit that allows us to provide banking with yesterday's attitude and tomorrow's services. State Bank is a subsidiary bank of Foresight Financial Group, Inc.

Position Summary:

Employees of State Bank are responsible for demonstrating excellent customer service in accordance with the State Bank “Keys to Success”. A Teller is responsible for handling routine financial transactions (deposits, withdrawals, advances, payments, etc.) while ensuring a positive interaction with customers/non-customers. This job also allows for operational support for documentation and maintenance of accounts, bookkeeping, filing and clerical work as needed. This position will also follow established policies and procedures while processing transactions in an effort to minimize losses.

Primary Responsibilities:

1. Teller Services

a. Responsible for accurate balancing of cash drawer.

b. Maintain assigned cash drawer limits at all times.

c. Process deposits, loan payments, loose coin, cash checks, sell cashier checks and gift cards.

d. Assist with night drop, as needed.

e. Look up customer information on the banking system and provide balance and account information as

requested by the customer.

f. Make copies and send faxes for customers, as necessary.

g. Smile, make eye contact and greet customers as they walk in the front door.

h. Thank each customer for their business and use their name.

i. Take responsibility for a customer’s inquiry and follow-up to ensure that an accurate response was given and

the customer is satisfied with the information.

j. Have knowledge of bank products.

2. Customer Service

a. Provide proactive and thoughtful customer service above and beyond the customer’s expectations.

b. Handle customer questions and inquiries with expertise and professionalism.

3. General Office Duties

a. Assist customer in the Safe Deposit Box area.

b. Assist with special projects as needed.

c. Assist with outside phone calls.

4. Compliance

a. Has knowledge of current banking regulations including Bank Secrecy Act (BSA).

b. Understand fully the Funds Availability Guidelines (Reg CC).

c. Understand fully the Anti-Money Laundering Policy.

d. Understands the confidential nature of the bank industry and adheres to company policies for protecting

customer’s private information.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies:

Customer Service: Greets customers promptly and courteously; Provides efficient and accurate customer service; Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.

Teamwork: Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

Judgement and Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions. Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Communication: Effective written and oral communication skills, speaking clearly, effectively listening, and clearly writing.

Technical: Basic knowledge of PC/Windows, Microsoft Internet Explorer, Word and Excel. Knowledge of banking products, services, policies, procedures and regulations.

Physical Demands and Work Environment:

This position operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets and fax machines. Occasional lifting of 25-50 pounds may occur. The physical demand described here are representative of those that must be met by staff to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this position, the employee is regularly required to sit or stand for extended periods of time.

Position Performance Standards:

Balance cash drawer each day in compliance with the bank teller offage standard.

Complete other responsibilities and/or reports, as assigned, accurately and by established deadline.

Meet expected sales goals per month.

Transactions are completed with expected level of accuracy.

Performance Weightings:

40% Competencies

60% Position Performance Standards and Personal Goals

Qualifications:

HS Diploma/equivalent required. Previous cash handling and/or customer service experience preferred.