Service Dispatcher

2 weeks ago

Bolingbrook, United States Advantage Chevrolet of Bolingbrook Full time
Job DescriptionJob Description

Advantage Chevrolet is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks   Even if you are a Service Advisor with the right experience, we encourage you to apply If you are looking for an opportunity with excellent career growth then join our team and help us grow to the next level

What We Offer:

  • Competitive pay
  • New facility - state of the art repair center
  • Medical, dental, vision insurance
  • Vacation/holiday pay – when eligible
  • Ongoing professional development and company training
  • Opportunities for advancement and growth potential

Responsibilities:

  • Oversee technicians productivity on a daily basis
  • Responsible for overseeing quality control
  • Greet customers promptly
  • Obtain customer and vehicle information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and update customers frequently
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Explain all completed work and charges to customers

REQUIREMENTS

  • Proven record of achieving exceptional customer satisfaction
  • Above-average energy level
  • A desire for a long-term career with a growing organization
  • Personal and professional integrity
  • Computer skills and willingness to learn new programs
  • CSI and customer retention focused

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