Internship II

Janus of Santa Cruz is currently seeking qualified applicants for the position of Intern II. Under direct supervision of the Intern Coordinator and Mentor, an Intern is responsible for performing a variety of administration and/or behavioral health duties. All of these duties contribute to the successful delivery of affordable, quality Substance Use/Alcohol Use Disorder treatment to clients/patients of Janus of Santa Cruz.

We believe the role would place you in a highly energized environment where you would be inspired to share your years of experience along with providing extraordinary support for the team and community. So we commit to hiring top talent and cultivating a culture based on merit. That commitment reflects our belief in the importance of a culture in which everyone is welcomed, everyone is accepted, and everyone is valued.

Founded in 1976, Janus is a non-profit dedicated to its mission: to provide supportive, hope-inspiring and successful substance use disorder (SUD) treatment services in a professional and compassionate environment while assisting individuals and families on their journey toward wellness and recovery. At Janus, our clients’ well-being is exceptionally meaningful to us, and it is that environment that inspires everything we do. Visit us at www.janussc.org

Essential Duties and Responsibilities

Duties

• Receive on-the-job training in your role for experience and help administer service accordingly.
• Engage in an interactive relationship with intern coordinator, mentor and/or staff to request and complete tasks, check in, and communicate on intern experience.
• Communicate effectively to your Intern Coordinator and/or Mentor of any tasks, documentation, or requirements, that have been requested by your educational institution.
• Assist with maintenance and completion of routine duties and or assigned tasks.
• Provide Customer Service Support and create a positive environment for clients/patients.
• Provide clerical and/or administrative support as needed to any department.
• Provide special event support to the organization which includes but is not limited to outreach events, community education, job fairs or agency staff meetings/trainings.
• Attends all required trainings, webinars, check ins, and any other staff meetings provided by the Intern Coordinator and/or Mentor.
• Become knowledgeable of the Standard Operating Procedures of Janus.
• Ensure that required observation, tasks, projects and outreach are completed.
• Gives and welcomes feedback and contributes to positive team-based environment.
• Complies with all legal and ethical requirements and licensing code of ethics to maintain clients’ safety and rights.
• Always maintains client confidentiality and HIPAA guidelines.
• Brings issues of concern and /or importance to Intern Coordinator and/or Mentor for consultation.
• Assumes additional responsibility consistent with organization needs.
• Other Duties as Assigned

COMPETENCIES

• Accountability: Takes ownership for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad.
• Communicating Effectively: Shares information; listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message.
• Patient/Customer Focus: Provides patient-centered customer service, builds patient confidence, is committed to increasing patient satisfaction and engagement.
• Decision Making/Judgment: Approaches problems and decisions methodically and objectively; involves others as needed; uses sound judgment in making decisions and understanding the impact to themselves, customers, their team, and the organization; conducts the appropriate analysis to identify the symptoms and root cause of issues; makes timely decisions.
• Leading Change: Supports people in their efforts to try new things; embraces change; maintains a constant focus on efforts to improve performance, quality and efficiency of work processes.
• Managing for Results: Sets challenging and productive goals, provides leadership and motivation, provides resources and support, uses checkpoints and data to track progress, sets up systems and processes to measure results.
• Results Orientation: Is focused on outcomes and accomplishments; follows through on commitments; can be counted upon to successfully execute on goals; motivated by achievement and a need for closure; has an attention to detail and is both efficient and effective in achieving a high level of measurable outcomes; persists in achieving goals despite obstacles.

BENEFITS

• This position supports learning about the importance of integrated medical and behavioral health.
• Your work will support the expansion of Behavioral Health services to underrepresented and under resourced areas.

QUALIFICATIONS

• Enrolled in a 4-year and/or Community College students who are actively pursuing a bachelor’s degree. Behavioral Health students (Psychology, Social Work, Social Services, Public Health or similar) preferred.
• Must pass Background check.
• Preferred Qualification: Bilingual in English and Spanish.

SKILLS & KNOWLEDGE

Preferred but not required: Knowledge of standard healthcare practice policies and procedures. Experience working on computers and Knowledge of Microsoft Office software products. Ability to work with practice management and EHR systems. Knowledge of health insurance plans. Knowledge of healthcare terminology, procedures, and practice. Knowledge of HIPAA regulations. Excellent verbal and written communication skills. Knowledge of personnel management and labor law. Ability to work independently and to use good judgment. Ability to work effectively and harmoniously with co-workers.

TRAINING REQUIREMENTS

• New Hire Orientation including Relias training.
• Technical Assistance and Training (TTA)
• Trauma Informed Care Practices

Pay & Benefits

Base salary for this internship is 23.00 per hour. This provides the opportunity to progress as you grow and develop within a role.

Janus of Santa Cruz maintains and promotes a working environment free from discrimination and harassment; and provides all current and prospective employees with equal opportunity in employment regardless of race, creed, color, national origin, ancestry, religion, disability, medical condition, sex, gender identity, physical characteristics, marital status, age, sexual orientation, organizational affiliation, veteran status, or past justice related situations.