Network Lead

2 weeks ago


Oklahoma City, United States PSRTEK Full time
Job DescriptionJob Description

Role Network Lead Avaya SME

Location - Oklahoma City, OK (Onsite day 1)

Mode of Hire: Full Time

  • Total 10 to 12 years of experience Unified Communications
  • Experienced and knowledgeable in telephony systems like Avaya and Cisco.
  • Handling and resolving voicemail system break/fix.
  • Troubleshooting and resolving L1, L2 & L3 tickets as per defined SLA
  • Analyzing customer requirements & conveying resolution to beneficiary or provider via direct communication and professional correspondence
  • Understand and streamline with different teams to resolve end users' incidents.
  • Documentation, presentation, and cross skilling within team.
  • Measuring system usage, count of generic CI report and audit reports.
  • Coordinating with the vendors and service providers and facilitating resolution for product or service issues.
  • Ability to forecast or act in a timely fashion in case of disaster and take effective recovery steps.
  • Adhere to the P1 process and work in coordination for faster resolution.
  • Serves as an advanced resource to users through education, collaboration, and providing assistance with investigating and correcting problems.
  • Availability for On Call support during out of office hours
  • Good knowledge of implementing contact center environment and make changes on the existing one when needed.
  • Helping in upgrades as and when required
  • Installation, Move, Add, Change and Decommission of various voice, video devices.

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