Housekeeping Manager

2 weeks ago

Washington, United States The Watergate Hotel Full time
Job DescriptionJob Description

The Hotel

Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve.

Location

The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer.

General Duties and Responsibilities

  • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

  • Provide clear direction in assigning and instructing housekeeping and laundry staff in details of work.

  • Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.

  • Manage finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget.

  • Establish and maintain adequate supplies for efficient operation of department.

  • Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials.

  • Monitor house count and make staffing adjustments accordingly.

  • Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication program.

  • Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate pertinent information.

  • Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects.

  • Perform any other job related duties as assigned.


Requirements:

Successful candidates will possess the following skills and expertise:

  • 5+ years direct, related experience in similar position for a luxury hotel.
  • Bachelor’s Degree in Hospitality Management or related field is required.
  • Prior experience in an opening hotel environment is required.
  • Prior experience managing third party vendors is required.
  • Must have direct, related experience managing and motivating a high performing team in a diverse and dynamic environment.
  • Strong communication skills are mandatory with fluency in English required.
  • Demonstrated superior attention to detail is required; must possess a strong commitment to achieving excellence in the luxury hotel environment.
  • Prior experience designing, implementing and leading effective training programs for continuous improvement.
  • Must possess strong computer skills including MS Office, Opera, Time Saver, HotSOS, etc.
  • Must be physically able to meet the demands of the position such as: lift/carry/push/pull 30+ lbs.; walk/stand for extended periods while on shift.
  • Those with multi-lingual skills are preferred (Spanish, in particular, will be favored).
  • Flexible work hours to meet the demands of a 24 hour operation.

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