IT Operations Specialist

1 week ago

Frederick, United States LandCare Full time
Job DescriptionJob Description

Position Summary:

The IT Operations Specialist will be responsible for managing the complete lifecycle of mobile devices, ensuring optimal performance, security, and cost-efficiency. This role requires handling procurement, deployment, and maintenance of mobile devices, alongside managing carrier invoices and optimizing expenses. Additionally, the IT Operations Specialist will manage incident resolution, provide level 1 and level 2 help desk support, and ensure seamless operations of IT systems and applications. A successful IT Operations Specialist will represent the IT community in a clear, concise fashion, manage relationships, conflicts, and communication with a high level of efficiency and clarification.

Overall Responsibilities

  • Mobile Device Management:
    • Procurement and Deployment - Oversee the ordering, Move/Add/Change/Deletes (MACDs), and asset management of mobile devices.
    • Policy Enforcement and Security - Implement and enforce policies, apply patches, and ensure the security of the mobile platform.
    • Carrier Invoice Management - Manage carrier invoices, perform audits and validations, handle disputes, and ensure accurate billing.
    • Expense Optimization - Optimize expenses, generate reports, and allocate costs effectively.
    • Device Maintenance - Coordinate device kitting/staging, replacements, reclamations, repairs, redeployment, and recycling.
  • Incident Management:
    • Demonstrate ownership of incidents and manage their resolution from end-to-end with a highly responsive approach.
    • Escalate issues and provide visibility to senior IT management when necessary.
    • Ensure timely and effective communication throughout the incident resolution process.
  • Help Desk Support:
    • Provide level 1 and level 2 support for issues related to:
      • Network usage and connectivity.
      • Systems and applications usage and access.
      • Desktops, laptops, and mobile devices.
      • Communication devices and teleconferencing equipment.
      • Software installations and updates.

Requirements

Education and Experience:

  • A minimum of an associate degree in computer science, information systems or related major.
  • Minimum of 5 years of applicable experience
  • Applicable certifications desired but not required.

Technical Skills:

  • MDM – Mobile Device Management (Cisco Meraki preferred)
  • ABM – Apple Business Manager
  • Supporting Apple iOS devices
  • Help-Desk – Mobile device, PC troubleshooting Network troubleshooting,
  • Audio Visual Support

Benefits

Besides the great team environment, we also have a strong benefits package for our team members:

  • Competitive base salary
  • Team based profit sharing program
  • 401K for all employees with 3.5% company match
  • Medical, dental, and vision coverage
  • Paid Time Off Policy + 9 corporate holidays
  • Formal training and development program

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