Dispatcher

3 weeks ago

Naples, United States Mike's Plumbing of Southwest Florida Inc. Full time
Job DescriptionJob Description

Mike's Plumbing of Southwest Florida Inc. in Naples, FL is calling all detail-oriented Dispatchers to apply to join our amazing team full-time

WHY YOU SHOULD JOIN OUR TEAM

This full-time dispatching / customer service position works Monday through Friday with no on-call or weekends and earns a competitive pay. We provide our Dispatchers with top-notch benefits and perks, including medical, dental, and vision insurance paid in full up to $250/mo, 401k with matching, one week paid vacation after the first year and two weeks paid vacation after five years, and company uniforms. We also make it easy to apply If we have your attention, please continue reading to hear more about this full-time Dispatcher position

ABOUT MIKE'S PLUMBING OF SOUTHWEST FLORIDA INC.

Mike's Plumbing was founded by Mike Bohall, and is now owned and operated by Mike's son, Jeremy. We are proud to be a family-owned and operated plumbing company with our mission statement being: "To provide reliable, affordable, professional service to every customer. Customer satisfaction is the most important thing to us" Our family's core set of values have been the backbone of our business' success'and, over the years, our clients have definitely felt Mike's Plumbing difference.

Our technicians take great pride in getting the job done right the first time around. The quality of our work is world-class every single time, no job is ever too big or too difficult for our team of experienced and dedicated plumbers. Our team is always courteous, friendly, on-time, and treats our customers like family. A good work-life balance is important to us as well as and rewarding our team members with awesome benefits

ARE YOU A GOOD FIT?

We are looking for someone who is motivated to do quality work and can maintain scheduling efficiency and exceptional customer service while dispatching plumbing services. Ask yourself: Can you effectively manage schedules, office tasks, and crews to ensure maximum efficiency and customer satisfaction? Are you personable and friendly? Do you enjoy working with others in a fast-paced office environment? If so, we want to meet you

WHAT WE NEED FROM YOU AS A DISPATCHER

Our Dispatcher is the backbone for our operational and scheduling success as you help keep jobs flowing smoothly and our customers fully satisfied. You utilize your computer and phone skills to interact with customers over the phone and dispatch calls to our field personnel. You are dedicated to maximizing scheduling efficiency and our technicians' time by maintaining prompt and convenient service. You are proactive when looking ahead to project future job scheduling, so our projects and appointments stay on track.

In addition to keeping our operations flowing smoothly, you provide exceptional customer service over the phone as you inform customers of arrival times and provide updates on any delays. When necessary, you reschedule appointments, and you help ensure complete customer satisfaction when jobs are completed. It is your mission to make sure our technicians are prepared and organized to tackle the next job. We rely on your dispatching abilities to keep our customers happy and our crew's schedule full If you can do this and meet the following requirements, apply today

  • Excellent customer service and phone skills
  • Prior dispatching experience (preferred)
  • Prior experience using Service Titan (preferred)
  • Pass a background and drug test

Familiarity with the trade would be a plus, but we will train the right person

APPLY NOW

Are you a customer service and dispatching rockstar? Do you enjoy interacting with people every day? Can you manage multiple tasks simultaneously? If you answered yes, apply now using our initial quick and easy mobile-optimized application.

Location: 34116



Job Posted by ApplicantPro

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