Retail Branch Manager

Responsible for the effective management of branch staff, lending, operations and deposit functions for a small to moderate size full branch. Services and expands current customer base as well as develops new customer's relationships. Manages all aspects of branch staff, performance appraisals, salary recommendations, promotions, etc. Provides oversight and direct sales and service to banking customers. Develops and services a variety of loan relationships.

• Oversees operational function to comply with auditing and procedures, policies and bank regulations.
• Ensures that the branch is open and ready to conduct business each business day. Delegates various operational duties to the staff but assumes overall administrative responsibility for operating the branch.
• Aware of and responsible for vault operations and procedures.
• Maintains knowledge of branch policies and procedures.
• Delegation and assignment of surprise audits as necessary to verify accuracy of teller balances.
• Processes loan applications and solicits business for new lending relationships.
• Handles customer problems and complaints, counsels' customers with special needs and requests.
• Participates in activities for generating new business such as sales call and special events.
• Responsible for delegating staff scheduling and training to meet all branch needs.
• Advises customers, when possible, concerning business management and financial matters.
• Collects and analyzes information that reflects the current creditworthiness of customers and the current merits of exiting loans. May obtain information through direct inspection of the applicant's business and/or collateral, review of interim financial reports, personal interview and other means.
• Monitors loan repayment activities and takes necessary action to collect from past-due accounts.
• Establishes, and negotiates where necessary, terms under which credit will be extended, including the costs repayment method, and schedule and collateral requirements.
• Consistently develop branch staff's sales and service skills.
• Promotes services and delegates new and existing deposit account activity.
• Effectively partner with other lines of business to promote additional banking services.
• Responsible for efforts to meet branch goals.
• Manages, reviews and implements the financial institutions' residential secondary marketing function, as directed by the institution's policies and procedures.
• Ensures profitable operations of loan closing, document control and secondary analysis of department operations, reports and other input from department staff.
• Network with peers and others in the secondary market profession to stay abreast of trends and issues in the marketplace.
• Maintains regulatory compliance and updates branches on policy changes relating to the Residential Real Estate Secondary Lending department.
• Manages purchase packages obtained from secondary market brokers.
• Evaluates and reviews package documentation for compliance with financial institution policies and procedures. Requests additional information as needed.
• Coordinates and assemble purchase packages meeting the financial institution's secondary market policies and procedures.
• Monitors the collections of servicing fees from investors.
• Ensures compliance with state, federal and investors regulations as pertains to disclosures, documentation and underwriting standards for residential mortgages as well as consumer loans.
• Prepares annual budget for the branch and secondary market program.