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Customer Service Specialist
2 months ago
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Job Title: Customer Service/ Billing Associate
Location: Fairbanks, AK
Shift: Day shift Pay Range: $18.00 - $20.00/hour
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Description for Customer Service/ Billing Associate:
A Customer Service professional will be primarily focusing on duties such as processing freight bills, assisting customers with freight tracking and status information in an efficient and professional manner.
Duties are outlined and not limited to :
- Accurately prepare assigned billing, including receiving, inputting.
- Process paperwork related to invoices, delivery receipts, manifests, damages, shortages, refusals, and bills of lading.
- Assist customers (over phone and via email) and provide information regarding their freight in a polite and professional manner. Activities may include, but not limited to:
-tracing/researching freight status; marking bills; answering questions (specific and general); and obtaining corrections or re-rates. - Provide updates or reports as appropriate.
- Sort and distribute paperwork within the office.
- Consistently follow all safety procedures.
- Assisting in general clerical duties. Activities may include, but not limited to:
- copying;
- faxing;
- imaging/scanning;
- filing; and
- answering in-coming phone calls.
- Assist coworkers and other departments as requested.
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Requirements
- High School diploma (or equivalent) or any equivalent combination of education and experience which provides the necessary qualifications to perform the duties of the position successfully.
- One to two years of general office experience.
- Strong knowledge of Microsoft Office Suite especially Excel.
- Hazardous Materials certification within one year of hire.
- Transportation or freight experience.
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** Candidates must pass a drug screen and background check.
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