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Concierge: Part-Time
2 months ago
Become part of a community that’s driven by its unique core values: a Love for Seniors, Respect for Each Other, Passion for Excellence, and a Spirit to Serve.
Partner with us to find your path, grow your purpose, and expect the unexpected: deeper connections, better opportunities, and a stronger sense of belonging.
Summary:
The Concierge is responsible for greeting all visitors and managing day-to-day communications on a variety of fronts.
Duties and Responsibilities:
- Greets visitors to the community in a prompt and gracious manner. Determines the purpose of the visit, contacts the appropriate party, and makes the visitor comfortable while they wait.
- Answers and directs all incoming phone calls to the appropriate person and/or takes and distributes messages promptly and accurately.
- Manages incoming and outbound mail, accepts and log packages and notifies recipients of package receipt. Assists residents and team members with outbound packages/ express mail and assists with tracking if needed.
- Assist residents with copies and fax transmissions.
- Accepts and communicates transportation requests and follows up to ensure that they are fulfilled.
- Gains thorough knowledge of emergency procedures and alarm systems and act as the point of contact throughout emergency situations until relieved of this duty.
- Accepts, documents, and distributes maintenance work requests from residents and team members and follows up to ensure they are responded to in a timely manner.
- Maintains contact information for residents, team members, local attractions, and emergency organizations in an organized manner. Maintains resident “Off Premises” log.
- Maintains accurate key logs as required for housekeeping, maintenance, and vehicles.
- Assists the business manager with administrative tasks (i.e. accounts payable, record maintenance, filing job applications, etc.) as assigned.
- Attends training courses and participates in other professional development activities as required.
Knowledge and Skill:
- Must have excellent verbal skills and communication abilities.
- Ability to work effectively within a team based environment.
- Strong time management and organizational skills.
- Must have excellent computer skills, including; Word, Excel, Outlook, Power Point, and Property Management Systems.
- Ability to efficiently operate all functions of the property telephone system
- Thorough understanding of various alarm systems used in the community.
Qualifications:
- Must be able to clearly and proficiently communicate with people of all ages, while maintaining an energetic and positive attitude.
- Clear, pleasant telephone voice.
- Must be able to read and write English, and follow verbal and written instructions.
- Ability to work flexible hours including weekends and evenings.
- High school diploma or college education strongly preferred.
- Ability to handle stressful situations while maintaining a calm, efficient demeanor.
Mental and Physical Requirements:
- Requires ability to stand and walk short and long distances for extended periods.
- Must be able to lift and/or carry objects in excess of 25 pounds.
- Requires reaching above, below, and at shoulder length.
- Ability to remain calm and positive in stressful situations.
