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Equipment Support Technician
4 months ago
Pay Rate: $22-25/hrLocation: Rockwall, TX Hours: 8:30 am-5:00 pm We are seeking an Equipment Support Technician to join our customer’s growing team in Rockwall. You will play a critical role in providing technical support and excellent customer service to valued customers. This position entails overseeing warranty claims, addressing technical challenges, and ensuring a seamless customer experience. As a Member of This Team:
- Provide comprehensive support to customers, encompassing troubleshooting, installation guidance, preventative maintenance instructions, and HVAC service and installation diagnostics.
- Thoroughly complete all necessary documentation for work requests, service reports, and related paperwork within prescribed timelines.
- Handle a significant volume of inbound calls from end users regarding warranty claims, delivering timely and helpful assistance.
- Address customer inquiries promptly and courteously, delivering accurate technical support pertaining to warranty claims and product issues.
- Assist customers in diagnosing equipment problems and guide them through potential solutions, including troubleshooting steps, part replacements, or service scheduling.
- High school diploma or equivalent required; technical certifications or relevant coursework preferred.
- Proven experience in a technical support or customer service role, with a preference for experience within a warranty department or the food service equipment industry.
- Strong technical aptitude and proficiency in troubleshooting complex commercial kitchen equipment, including HVAC service and installation knowledge.
- Ability to interpret and review equipment diagrams and specifications.
- Proficiency in Microsoft Office (Outlook, Excel, Word, SharePoint, and PowerPoint) or equivalent Mac software.
- Familiarity with dispatch software or equivalent FSM/CRM/ERP systems.
- Effective time management skills, enabling efficient multitasking, prioritization, and meeting deadlines in a fast-paced, technology-driven service environment.
- Bilingual, fluent in English and Spanish preferred.
- Eligible to enroll in medical, dental and vision insurance
- Weekly pay periods
- Direct Deposit offered
- Great temp-to-hire opportunity
