• Main contact for customers and tenants residing in units. Provide exceptional customer service and foster great relationships.
• Be a valuable part of the property management team and represent company in a professional manner at all times.
• Lead and manage the leasing process from guest card inquires to move in and all aspects in-between to achieve lease up and occupancy goals.
• Process applications and complete leases
• Manage move-in process with tenants
• Perform all activities related to the lease renewal process to obtain 70% resident retention among all properties.
• Respond promptly to all tenant inquires and follow up to ensure tenant satisfaction
• Advertise and maintain marketing efforts to ensure units are full
• Ensure all processes are documented and recorded in property management software - AppFolio

Education/Knowledge

• Proficiency in current computer programs, including Word, Outlook, Excel.
• Other platforms and software used: AppFolio, Paylocity, Canva, YouTube, Hub by Amazon, Managed Wi-Fi.

Experience/Skills

• Leasing experience/property management
• Candidates should possess a minimum of one year of customer service work experience.
• Excellent English communication skills, both verbal and written, are essential.
• Effective organization and prioritization of tasks is required.

Work Environment

• Office
• Travel to properties within 90 miles of Eau Claire
• Occasional nights and weekends for community events, open houses and showings

Company Standards

• Candidates are expected to always maintain professionalism, including the quality of work, punctuality, attendance, and attitude.
• Dependability, good judgment, and organizational skills are essential.
• Demonstrated initiative and a willingness to learn about the field are expected.
• Candidates should maintain positive working relationships with peers and demonstrate leadership qualities.
• To fully embrace the business vision, embodying the principles of G.A.S. - Growth, Assertiveness, and a Strong Work Ethic. With a positive mindset and a commitment to grinding through challenges, we strive to achieve success together.
• Ready to thrive in a dynamic, fast-paced setting, demonstrating the ability to excel both autonomously and collaboratively within a tight-knit team environment.