Client Success Manager
2 weeks ago
Job Details:
Rise25 is looking for a Client Success Manager to be the primary client contact with Rise25 clients and to help with implementing our strategy to help clients get ROI, clients and strategic partnerships using done-for-you podcasts and content marketing. It is important that you read the entire job listing before entering your information and applying. Being able to work CST/ EST hours is essential because the majority of our clients are based in the U.S.
Job Description:
You will directly own and nurture relationships with our client. This role is perfect for you if you are motivated and rewarded by seeing the results of your contributions. The right candidate will be a highly structured and process driven team member that can operate effectively in our fast paced and dynamic environment. You will have proven expertise in prioritizing and managing multiple simultaneous projects. Direct experience in building client relationships, establishing project strategy and deliverables, managing project resources and client expectations are requisites.
The ideal person has experience with business development, strategy or sales because you will be giving advice to clients on business development, sales, and referral marketing.
People who would thrive in this position may have the following experience: business development, accountability coaching, business coaching, physical trainer (you are good at motivating people), or former military background (you are good at following through on a plan and meeting objectives).
The core responsibility is holding the client accountable to doing reach out to their network and getting episodes and interviews done. Clients also ask about different services that we offer so you will be trained on explaining the various offerings that we have available that will help clients get more results.
Key Responsibilities:
- Be the project leader and primary client contact in managing all phases of the strategy behind the podcast and utilization of the podcast as a tool for business development.
- Develop a strong relationship with the client and provide insight and ideas
- Develop new business with existing clients and/or identify areas of improvement
- Provide leadership and direction for day-to-day project operations and provides guidance to other members of the team (i.e. writers, editors, developers, etc.)
NOTE: your primary responsibility will be helping clients to implement our strategy. We have other team members who will implement the “done-for-you” elements of our service, namely, editing podcasts, writing show notes, posting content to the clients’ websites and sharing on social media, etc.
This position is remote and self-paced. Ideally, we are looking for someone who can devote at least 20 or more hours per week, but if you have fewer hours available at least initially, that is OK.
You must be good at self-direction and taking initiative. In addition, it is important to us that all of our team members are detail-oriented and meticulous; therefore, in the application form below, when it asks for your “favorite vegetable?” please fill in the word “eggplant.”
Required Skills:
- You are quick with communication via email and phone
- You are nice – we spend a lot of time working so we want to be on a team with nice people
- You are passionate about helping B2B clients to get referrals and clients using podcasts
- You are able to hold clients accountable
- You are able to strategize with clients
- Bonus points if you have been involved in some way with podcasting, radio, or other related media activity (but not required)
- Must have reliable Internet
Who We Are:
Our content staff is overseen by former White House Writer and speechwriter John Corcoran who has also previously written for Forbes, Entrepreneur, Huffington Post, Business Insider and many more. You have the opportunity to learn from and be mentored by John directly, while also working with interesting businesses that want to get more clients, referrals and strategic partnerships using a podcast.
Our business development / client success team is overseen by Dr. Jeremy Weisz, who has been featuring top entrepreneurs with video interviews since 2010 that include founders/CEO’s of P90X, Atari, Einstein Bagels, Mattel, the Orlando Magic, Rx Bars and many more on InspiredInsider. He was senior producer for 6 years at one of the early top business podcasts helping to put systems in place and to run some of the behind the scenes operations.
About Rise25: Rise25, LLC is a company on a mission to help businesses to connect to their ideal prospects, referral partners and strategic partners using a podcast.
Founded by a chiropractor turned serial entrepreneur and former White House writer and speechwriter, Rise25 works with top notch B2B businesses around the globe, including one of the nation’s largest ticket sellers, consulting firms, law firms, and more. www.Rise25.com/about
Co-founders Dr. Jeremy Weisz and John Corcoran were early adopters with the podcasting medium and between them have over 20 years of experience with podcasting, and Dr. Jeremy Weisz for 6 years was senior producer at one of the earliest successful business podcasts.
Why Rise25:
The team at Rise25 prioritizes flexibility, so you can work where and when you want, as long as you get your job done. Although we have team members all across the globe, we strive to build a culture of one team working together toward a common goal.
Monthly Book and Masterclass Club meetings - One of our core values is to Keep Learning, so we pay for our entire team to join our Book and Masterclass Club, where we have monthly meetings to discuss one book or masterclass we have all read or watched together.
Monthly video team meetings - We meet as a team once a month to celebrate each member’s personal and professional successes and participate in team-building activities.
New team member mentoring sessions - Experienced team members meet one-on-one or in small groups with new team members to help them get onboarded, answer questions, and welcome them to the team.
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