Program Assistant Level I

4 weeks ago

Worcester, United States Family Health Center Full time
Job DescriptionJob DescriptionPosition Summary: The WIC Program Assistant is responsible for clerical duties such as answering phones, filing, and managing WIC charts, printing WIC checks, entering eligibility and demographic data into the computer, and assisting WIC participants.Essential Duties and Responsibilities:
  • Maintains working knowledge of and adhere to the program Manual, agency handbook and Policies and Procedures
  • Commitment to providing cost conscious, fiscally responsible, timely, efficient, effective, safe, patient-centered, culturally competent, equitable, and participatory health care.
  • Attends all required trainings as per Agency Policy, Program Manual and Funder Guidelines.
  • Arrives on time for work and remains at work for whole shift and have regular and predicable attendance.
  • Maintains appropriate boundaries and ethical standards with staff, clients, visitors and outside providers as detailed in Agency Policy.
  • Maintains positive and professional working relationship with co-workers, managers, clients, visitors and outside providers
  • Strong and clear written and verbal communication skills
  • Excellent computer skills (included but not limited to Microsoft Word, Excel and Outlook)
  • Embodies the following values as set forth in the strategic plan: Compassion, Knowledge is power, equity and inclusion, excellence, courage and capacity to change.
  • Acts as a role model to carry out the vision of: Humanity and Healing, provide responsive services, foster opportunities for positive change, bring forward innovation with a purpose, build and promote productive partnerships, strive to be the Employer of Choice, and act as Good Stewards in the communities we serve.
  • Any and all other duties as assigned.

Program Specific Essential Duties and Responsibilities:
  • Answers WIC phone courteously, directs calls, answers questions, and takes messages.
  • Greets and checks-in participants with courtesy and directs participants to appropriate WIC staff.
  • Collects basic participant information for eligibility screening. Helps participants fill out appropriate forms.
  • Verifies category, identity, income, residency to determine WIC eligibility.
  • Loads WIC benefits for each eligible participant.
  • Processes participant proxies for authorized signature.
  • Ensures proper documentation has occurred for termination report and pulled charts.

  • Distributes surveys to clients to assess program quality.
  • Demonstrates flexibility with working at all of the Worcester WIC locations, when needed.
  • Ensures participants understand how to use the WIC benefits.
  • Any and all other duties as assigned.

Qualifications and Education Requirements

One of the following combinations of education and employment experience must be met in order to be considered for the position:

Education

And

Experience

High school diploma or GED required.

One year of general office experience required. Experience in health care setting preferred.

  • Bilingual in English and one of the major languages of the client population.

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