Hotel Front Desk Attendant
3 weeks ago
$14 - $16 hourly
Responsibilities:- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Connect with the housekeeping department to ensure guest accommodations are ready
- Mitigate customer complaints as needed
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Well-versed in taking telephone calls and handling stressful situations
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Exhibits working knowledge of Microsoft Office and reservation management systems
- Must have graduated high school, received a GED or equivalent
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
The Hampton Inn Butte offers competitive pay, flexible PTO, and travel benefits.
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