Technical Writer

Location: Remote

3 writing samples required

Hanwha Vision America is seeking a skilled Technical Writer focusing on the security industry to join our team. The ideal candidate will possess strong communication skills, a deep understanding of security technologies such as IP cameras, NVRs, and VMS software, and a proven track record of creating clear and concise how-to guides for users of varying experience levels. Reporting to the Knowledge Manager, the Technical Writer will be crucial in ensuring our products are accompanied by comprehensive and user-friendly documentation.

Duties/Responsibilities

• Develop clear and comprehensive how-to guides, user manuals, and technical documentation for our security products, including IP cameras, NVRs, and VMS software.
• Translate complex technical concepts into simple, easy-to-understand instructions for users of all experience levels.
• Collaborate with subject matter experts to gather information and ensure the accuracy of technical content.
• Edit and proofread documentation to ensure accuracy, consistency, and adherence to company standards.
• Work closely with cross-functional teams, including product development, customer support, and quality assurance, to gather information and ensure documentation meets the needs of end users.
• Respond promptly to feedback and update documentation accordingly to address user needs and improve overall usability.
• Stay abreast of products, best practices, and emerging technologies to ensure documentation remains relevant and up-to-date.

Education & Experience

• Possess 3-5 years of experience in the security industry, with a strong understanding of IP cameras, NVRs, and VMS software.
• Proven ability to create clear, concise, and user-friendly technical documentation.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to adhere to deadlines.
• Proficiency in Microsoft Office Suite and documentation tools
• Experience in Zendesk, Service Now, or other Ticketing Systems