See more Collapse

Guest Services Coordinator II

1 month ago

Bend, United States RMHC of Oregon & SW Washington Full time
Job DescriptionJob DescriptionDescription:

Job Title: Guest Services Coordinator II

Department: Guest Services

Reports To: Guest Services Director

Classification: Part Time

Regular Shifts: Sat, Sun, 7:30am-4:00pm with option to cover additional shifts as needed.


The Guest Services Coordinator II helps to ensure that Ronald McDonald House Charities of Oregon and Southwest Washington’s four Ronald McDonald Houses® (RMH) offer the most welcoming and hospitable guest services possible. The Guest Services Coordinator II continues in their front desk shift and serves as a contact and support for all guest families during their stay with an eye toward maintaining our safe, clean, and compassionate home away from home environments.


Primary Duties and Responsibilities Include:

  • Adherence to policies and processes that maintain the well-being of staff, volunteers, and guests. Knowledge & expertise with RMHC core guest management policies.
  • Completes shift checklist.
  • Supports all in-house programming such as Meals from the Heart, Pet Therapy, and house events.
  • Maintain proficiency in guest registration and guest management software systems. Ability to trouble shoot software access and user issues.
  • Front desk management- including answering phones, supporting volunteers, greeting families as they arrive in the house, engaging with donors and community stakeholders.
  • Manage guest registration process: check in/check out, house tours, and access to their rooms.
  • Maintain positive and supportive communication to all constituents including hospital partners, donors, and vendors.
  • Serve as a resource for families for navigating transportation, neighborhood services, and family activities in the community.
  • Demonstrate commitment to compassionate hospitality principles with each family interaction and create a comfortable environment that encourages family cooperation and a home-like environment.
  • Ensure a warm and welcome greeting to all families.
  • Physically perform tasks related to the cleanliness and orderliness of the Houses, including but not limited to dishes, laundry, sanitizing, and re-stocking.
  • Support guests in using community spaces and resources.
  • Ability to work Holidays as needed.


Other Responsibilities

  • Housekeeping responsibilities daily throughout the house, general cleanliness and orderliness of the House.
  • May be on- call during critical periods
  • Maintain Safety protocol for guests and fellow staff members.
  • Document daily summary of activities in Communications Log to ensure consistent communication and follow up between shifts. Use of systems in place to properly communicate and share pertinent information from your shift.
  • Adhere to all policies, including donation acceptance policies.
  • Assist with other duties as assigned.
  • Ability to work as a collaborative and supportive team member
  • Ability to work through daily checklist for house duties.
Requirements:


Experience Required: Requires at least one to two years of full time, consistent service in a customer service, hospitality, social services, or medical field position. Passion to serve our community and support families in medical crisis.


Skills Required:

  • Enthusiastic with excellent customer service skills
  • Enjoy working with people and possess a friendly and outgoing personality
  • Excellent listening skills
  • Exceptional verbal, written, and interpersonal communication skills. Strong emphasis on follow through.
  • Basic computer proficiency, including email, Word, virtual platforms including Teams, etc.
  • Strong attention to detail
  • Ability to work well under pressure, meeting multiple and sometimes conflicting priorities
  • Good analytical and problem-solving skills
  • Self-starter and ability to take initiative to identify needs


Educational Requirements:

High School diploma required; some college level coursework preferred



Work Environment:

Most work is conducted in an office environment. Attendance at events may be indoors or outdoors, possibly in hot or wet weather. In conjunction with certain events, employee may be required to lift packages (up to approximately 30 pounds) and stand for long periods of time. Must have access to a vehicle and possess a valid driver’s license.



We have other current jobs related to this field that you can find below

  • Guest Services Agent

    4 weeks ago

    North Bend, United States CEDCO: The Mill Casino Hotel & RV Park and Tribal OneORCA Communications Full time

    Let's Be Friends! At The Mill Casino, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly...

  • Guest Services Agent

    4 weeks ago

    North Bend, United States CEDCO: The Mill Casino Hotel & RV Park Full time

    Let's Be Friends!At The Mill Casino, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly...

  • Guest Services Agent

    4 weeks ago

    North Bend, United States CEDCO: The Mill Casino Hotel & RV Park Full time

    Job DescriptionJob DescriptionLet's Be Friends!At The Mill Casino, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of...

  • Guest Service Representative/Cashier

    2 months ago

    Bend, United States Nothing Bundt Cakes Full time

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first p Guest Service, Cashier, Representative, Guest, Service, Bakery, Restaurant

  • Coordinator Volunteer Services

    3 weeks ago

    Bend, United States St. Charles Health System Full time

    Typical pay range: $22.57 - $31.60 ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Volunteer Services Coordinator REPORTS TO POSITION: Guest & Volunteer Services Manager DEPARTMENT: Guest Services DATE LAST REVIEWED: October 27, 2020 OUR VISION: Creating America's healthiest community, together OUR MISSION: In the spirit of love and compassion, better...

  • Coordinator Volunteer Services

    2 weeks ago

    Bend, Oregon, United States St. Charles Health System Full time

    Typical pay range: $ $31.60 ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Volunteer Services Coordinator REPORTS TO POSITION: Guest & Volunteer Services Manager DEPARTMENT: Guest Services DATE LAST REVIEWED: October 27, 2020 OUR VISION:Creating America's healthiest community, together OUR MISSION:In the spirit of love and compassion, better health, better...

  • Guest Services Leader/supervisor

    4 weeks ago

    Gila Bend, United States Pilot Company Full time

    **Company Description** Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil...

  • Guest Services Host

    4 weeks ago

    Bend, United States St. Charles Health System Full time

    Typical pay range: $18.75 - $21.84 hourly, varies on experience. Guest Services - Bend & Redmond, Oregon ST. CHARLES HEALTHCARE COMMUNITY JOB DESCRIPTION TITLE: Guest Services Host REPORTS TO POSITION: Guest and Volunteer Services Manager DEPARTMENT: Guest Services DATE LAST REVIEWED: September 28, 2020 OUR VISION: Creating America's healthiest community,...

  • Guest Service Representative

    4 weeks ago

    South Bend, United States Four Winds Casino Full time

    SUMMARY: Responsible for promoting the success of the player's club by assisting guests through all facets of the membership process, promotional gift distribution/preparation, and seating of guests for ticketed functions. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Enrolls new guests in the player's club. Executes casino gift events. ...

  • Guest Service Representative/Cashier

    3 weeks ago

    Bend, United States Nothing Bundt Cakes Full time

    At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcome, and you'll...

  • Guest Service Representative/Cashier

    4 weeks ago

    Bend, United States Nothing Bundt Cakes Full time

    At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcome, and you'll create...

  • Guest Services Representative

    2 weeks ago

    South Bend, United States Nothing Bundt Cakes Full time

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests,...

  • Guest Service Representative/Cashier

    4 weeks ago

    Bend, United States Nothing Bundt Cakes Full time

    TAt Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcome, and you'll...

  • Guest Services

    3 weeks ago

    West Bend, United States SteinsGardenCenters Full time

    **Position**: Associate - Guest Services - Service Desk **Reports to**: Store Manager, Assistant Store Manager, Department Lead **Location**: West Bend, WI **Type**: Non-Exempt Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs. - Greet customers promptly to make the customers feel welcomed...

  • Guest Services

    4 weeks ago

    West Bend, United States SteinsGardenCenters Full time

    **Position**: Associate - Guest Services -Cashier **Reports to**: Store Manager, Assistant Store Manager, Department Lead **Location**: West Bend, WI **Type**: Non-Exempt Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs. - Greet customers promptly to make the customers feel welcomed within...

  • Day Services Program Coordinator

    7 days ago

    South Bend, United States Benchmark Human Services Full time

    Sign-On Bonus: n/a Description: Since 1960, Benchmark has been empowering marginalized populations to see their potential. We are committed to realizing the full potential of EVERYONE – those we serve, our partners and vendors, and our employees, who bring our mission to life each day. We actively strive to be a workplace that honors the unique...

  • Coordinator Volunteer Services

    1 month ago

    Bend, United States St. Charles Health System Full time

    The Volunteer Services Coordinator at St. Charles Health System will work closely with volunteers to provide quality service to our patients, their families, and the community. This individual will develop new volunteer services that positively impac Volunteer, Coordinator, Patient Care, Staffing, Support, Customer Service, Retail, Healthcare

  • Title: Guest Services Associate

    4 weeks ago

    Bend, United States Travel + Leisure Co. Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...

  • Distribution Coordinator Ii

    4 weeks ago

    South Bend, United States McCormick & Company Full time

    McCormick & Company, Inc., a global leader in the spice, flavor, and seasonings industry, is seeking a full-time **Position Title** on a **Name of Group/Unit**. This new hire will work in **name of location**, located at **address** in **Hunt Valley, MD**. The **position title** will report to a** Hiring Manager title.** McCormick & Company, Incorporated is...

  • Guest Service Representative

    2 weeks ago

    South Bend, United States Schulte Hospitality Group Full time

    HISB-37759 Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative at the Hampton Inn South Bend to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above...