20061 - Operator I (IT Network Technician)

6 days ago

Montgomery, United States Hyundai Autoever America Full time
Job DescriptionJob Description

20061 - Operator I (IT Network Technician)

Montgomery, AL (fully onsite position)

Job Summary:

Maintains, analyzes, and monitors IT systems (Infra, SAP & MES) and provides Level 1 support of continuous production at HMMA. Takes appropriate action in resolving basic IT system issues as they occur; recognize and escalate critical issues to second level support.

Job Responsibilities:

  • Support HMMA production system monitoring, escalation, troubleshooting and ticket creation with vendor.
  • Respond to phone and radio call requests from HMMA & KMMG production and maintenance teams.
  • Promptly respond to and resolve production issues and/or requests as they arise, collaborating with other MES Technicians and Analysts, as necessary, immediately escalating issues as appropriate.
  • Monitor SAP scheduled jobs and server status (Backflush, Production, and Material Management)
  • Monitor and maintain Backup and Database jobs.
  • Monitor Network Accessibility: Internal, External, MPLS, and Network, Monitor IDC Equipment.
  • Monitor and respond to HMMA MES computers systems and equipment issues; analyze root cause of recurring system issues.
  • Conduct regular HMMA production floor walk-throughs to ensure printers, scanners and other equipment is in proper working order.
  • Install, repair, modify, and/or replace computers, scanners, and printers as needed.
  • Collaborate with HMMA MES Analysts to facilitate MES system development enhancements.
  • Assist MES team with problem resolution and small projects.
  • Complete Daily Monitor Reports/Checklists (MES & SAP)
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Skills, Attributes & Education:

  • High School diploma or Equivalent
  • Computer technical courses.
  • 0-2 years of IT experience.
  • Proficient in MS Word, Excel & PowerPoint
  • Knowledge of Windows OS & Server Operations
  • Ability to read and follow complex work instructions
  • Must possess critical listening skills to discern end user concerns/issues.
  • Ability to communicate well in both written and verbal form.
  • Ability to think logically, analyze issues, and implement countermeasures
  • Ability to plan, organize, coordinate work assignments
  • Some technical experience troubleshooting computers or electronic equipment preferred
  • Experience in a manufacturing environment is a plus
  • CompTIA+, a plus certification preferred

Salary:  $18.50 to $21.00/hr. (Depending on overall experience offered).

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