IT Specialist- End User Support

Short-term Engagement available for 3 and 6 months.

The IT Specialist - End User Computing provides the needed technical support to enable users to perform their business activities at multiple locations. Ensure IT issues are escalated to the appropriate support team with urgency. Self-driven to solution and project manage new technologies to support business needs while working with site leadership and key business personnel, IT SMEs and technology partners. Helps to develop an overall site technology strategy while aligning with global IT towers. Have a continuous improvement mindset with a sense of ownership for all site related IT initiatives and support.

Key Tasks, Deliverables & Objectives:

• Prioritize and facilitate support issues as needed. (Included but not limited to Break-Fixes, Site Projects, IT initiatives and Compliance activities). Additionally, this person provides administrative functions in coordinating site activities.
• Acts as a “site advocate” to facilitate the resolution of issues, large or small with a sense of urgency. Owns larger issues while working with other support teams until resolution.
• Develops key relationships with site leaders and user base, monitors user experience.
• Provides C-Level support for incidents and requests.
• Drive the adoption of new technologies to support business needs. Be a key thought leader for IT strategies and solutions. Create relationships with key partners to help drive solutions.
• Assists in or manages planning and executing for IT projects in his or her region incl. coordination with local parties to inform of new technologies.
• Responsible to promote, enforce, and sometimes create IT policies, processes & standards.
• High professional ethics and respect administrative policies and committed to deliver IT world class services.

Minimum Qualifications

• Working experience in Microsoft products
• Working experience in WAN, LAN topology and support
• Working experience to install, configure and set-up workstations, servers, printers.
• Ability to physically rack, stack IT equipment across multiple locations around the sites and able to walk long distances based on site location requirements.
• In possession of a driver’s license (preferably having own car)
• English (spoken and written) skills are required.
• Must be fluent in Microsoft Office/O365 Outlook, Excel, Word, PowerPoint, and Project; Visio skills also preferred.
• Working experience with Avaya phone system (optional)
• Working experience in WAN, LAN topology and support
• Working experience to install, configure and set-up workstations, servers, printers, locations, management meetings, projects and reviews.
• In possession of a driver’s license (preferably having own car)
• 5-10 years of proven experience in IT customer support and business partnership

Education

• Bachelor's degree in computer science or related field or commensurate experience.
• IT Support Certifications (Microsoft, A+, etc.)

Physical Requirements/Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to sit; talk and hear, use hands to type, handle or feel. The employee is frequently required to reach with hands and arms. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading. May require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, lift, carry and move light to medium weight. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and learn technical information. Light lifting is required. The environment for this position is an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.