Cell Therapy Account Director
4 weeks ago
Adaptimmune is a fully integrated cell therapy company, designed and built from the ground up with four U.K.- and U.S.-based biotechnology hub locations. Our comprehensive capabilities and teams include preclinical research, clinical development, translational sciences, autologous and allogeneic manufacturing, and in-house commercial and corporate operations.
Our company culture is rooted in trust, inclusion, our capacity to collaborate, and our commitment to being honest and brave in our desire to successfully transform the lives of people with cancer.
Primary Responsibility
The Cell Therapy Account Director holds accountability for overseeing the performance of Adaptimmune's commercial product, afami-cel, specifically in synovial sarcoma for their region.
The position involves the successful launch of afami-cel in the United States, ensuring alignment with customer experience and business objectives. Duties encompass the development and execution of regional customer engagement strategy, fostering disease awareness, educating customers about afami-cel, and providing associated customer/patient support. The role also entails leading and coordinating site onboarding, establishing referral pathways between centers of excellence and treatment sites, facilitating product access, ensuring excellence in customer and patient experiences throughout the treatment journey, and optimizing the number of eligible patients treated with afami-cel in their region.
The incumbent is tasked with cultivating enduring relationships with key decision-makers and customers to identify and capitalize on business opportunities. Close collaboration with Marketing, Market Access, Patient Services, Commercial Operations, Supply Chain, Medical Affairs, and other relevant functions is crucial for developing and implementing customer-centric initiatives aimed at achieving both customer experience and business goals. Cultivating and socializing meaningful regional insights for more impactful engagement locally will be key regional accountabilities.
This position reports to the US Business Lead.
Key Responsibilities
- Formulate and implement the business strategy to guarantee the successful launch and commercialization of afami-cel, aligning with our customer and business objectives. Collaborate closely with market access, marketing, commercial operations, supply chain, patient services, medical affairs, and other pertinent functions as required.
- Collaborate with members of cross-functional teams to provide outstanding customer support, ensuring the realization of our objectives in people management, compliance, and overall business success
- Identify business opportunities to develop, present and execute business, customer, and account plans to achieve goals and advance the business
- Establish the development and operationalization of patient identification, testing, networks, affiliations, and referral pathways to drive the appropriate patients to treatment sites in a simple and customer-oriented way
- Secure product access, implement competitive response/pull-through strategies, enable appropriate formularies and protocols, maintain, and grow key relationships, and resolve reimbursement issues with third-parties appropriate, in collaboration with market access, customer solutions and marketing
- Contribute to the development of the market access, with understanding of all levels of reimbursement across institutions, commercial, Medicare, Medicaid, HIS, etc. and their impact on decision making and business performance
- Engage with Centers of Excellence to identify, prioritize and on-board treatment sites, as well as ensure excellence experience through all the steps of engagement and treatment journey
- Proactively engage with HCPs (healthcare professionals), treatment team, decision makers, and key stakeholders to establish trusted relationships, understand needs and opportunities, articulate the value proposition of our products, develop, and implement initiatives to advance our reputation, customer experience and appropriate patients treated
- Champion the customer needs, deeply understanding each customer, patient and treatment journey and interface with internal functions to implement solutions
- Proactively identify and establish trusted relationships with key opinion leaders to support educational efforts and advocacy for afami-cel, cell therapy, synovial sarcoma and Adaptimmune
- Establish and effectively utilize metrics, KPIs (Key Performance Indicators), market data, competitive information, and reports to define, evaluate and communicate progress and success
- Work closely with legal, compliance and regulatory to ensure the implementation of our Core Values and Code of Conduct, and the establishment of trusted relationships and compelling reputation of Adaptimmune
Required
- Bachelor degree,
- MBA
- 8 years of Cell Therapy and/or Rare Disease commercialization experience
- Broader commercial experiences beyond account management (marketing, operations, market access, etc)
- Launch experience within complex, academic systems
At Adaptimmune we embrace diversity and equality of opportunity. We believe that the more inclusive we are, the better our work will be. We welcome applications to join our team from all qualified candidates, regardless of age, colour, disability, marital status, national origin, race, religion, gender, sexual orientation, gender identity, veteran status or other legally protected category. It is our intent that all qualified applicants will receive equal consideration for employment.
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