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Project Coordinator
4 days ago
- Act as a direct and single point of contact with customers seeking solutions regarding retrofit options and lifecycle services.
- Provide technical consultation that optimizes the customer buying experience and finds the best solution to their needs.
- Define the scope, cost, and delivery of their request.
- Create formal quotes to include project scope and itemized descriptions of services, materials, and parts with prices.
- Secure the business with verification and acknowledgement of customer Purchase Orders to Quote.
- Coordinate project execution including logistics and technical information to make the project successful.
- Continuously monitor, identify, and manage jobs that are progressing beyond original scope of work regarding cost, quality, and delivery
- Adjust schedules, targets and financial considerations on each project as needed.
- Collaborate with customers, internal and external resources in finding best-fit solutions to reach swift resolution of issues that arise.
- Coordinate the implementation of aftermarket solutions activities including responsibility for set-up of RID/Tasks, coordinating any logistics of technicians, materials and parts required for successful project execution.
- Perform periodic on-going project review to assure continued alignment between proposal, customer purchase order and deliverables.
- Create and maintain project records to include quote worksheets, formal quotes, customer POs, along with any associated communications between internal, external resources and customer.
- Mediate and settle any customer disputes regarding price, quality and delivery as required.
- Utilize the company enterprise business system, intranet site, and Customer Support database to coordinate the sale, logistics of Goods and Services required for each project.
- Participate in recurring project status and departmental financial meetings.
- Generate new sales opportunities through lead follow-up, cold calls, and focused marketing efforts.
- Attend and provide updates in weekly Customer Support scheduling meetings providing updates to on-going activities and future requirements.
- Participate in customer satisfaction feedback analysis and continuous improvement efforts.
- Participate in interdepartmental process development as part of continuous improvement efforts.
- Assist AMS Manager as directed.
- Experience in developing, organizing, and managing projects end-to-end.
- Able to complete multiple assignments running concurrently with attention to detail and a high degree of accuracy.
- Ability to prioritize activities considering the influence on short- and long-term relationships with customers and the impact these have on company performance.
- Strong interpersonal skills including tact, diplomacy, and customer relations with a professional demeaner while interacting with a broad range of people from technicians to engineers, from senior administration to procurement professionals.
- Demonstrated ability to write clear and concise reports and memoranda.
- Able to make presentations to persuade others to accept a recommendation or provide information and instruction.
- Able to effectively communicate both verbally and in written form.
- Demonstrated proficiency in accessing, using, and disseminating information stored in large data systems.
- In-depth knowledge of Microsoft Office Suite applications
- Able to sell and promote products and services.
- Able to effectively project technical capabilities to customers and front-line service engineers.
- Establish and maintain collaborative relationships with internal and external partners.
- College Degree or equivalent work experience in automation, high technology manufacturing or related business, focused on the administration.
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