Access Transport Tech II

3 weeks ago

Bethany, United States Bold Business Full time
Job DescriptionJob Description

Summary:

We are looking for an experienced Access Transport Tech II to join our team in the following locations:

  • San Diego CA
  • Las Vegas NV
  • Phoenix AZ
  • Oklahoma City
  • Norfolk VA

You will be responsible for provisioning and/or configuring aggregate devices, routers, optical access, and/or DWDM equipment that carries video, data, and/or telephony traffic.  He/she will utilize various applications for implementation, service, test and acceptance (Remedy, NetSmart, NSP, Preside, Granite, Mint, Secure CRT) at customer sites of increased complexity.
 

Responsibilities:

  • With limited supervision, prepares, configures, installs and provisions Voice, Ethernet and SONET transport equipment for single and multiple dwelling business locations that will support complex services.
  • Inserts access transport equipment into fiber rings.
  • Performs access transport equipment maintenance support to include changes, upgrades and migrations, disconnects, decommissions, preparation and configuration in support of fulfillment activities.
  • Works with contractors/vendors to ensure equipment is installed and operating properly.
  • Creates, updates and closes Remedy tickets and coordinates with change control as needed.
  • Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected, to initiate billing.
  •  Ensures quality of processes, programs and customer satisfaction.
  •  Complies with all safety procedures and policies.
  • Performs end-to-end provisioning of customer circuits as designed in an accompanying work package from engineering.
  • Performs all final circuit provisioning and configuration of device and intermediate cross-connects.
  • Ensures appropriate iOS upgrade is applied.
  •  Performs basic functional testing of equipment to eliminate out-of-box failures.
  •  Packages equipment per work order in preparation for installation.
  • Works with customers on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
  • Assists with initial turn-up of CPE equipment.
  • Tests and verifies services in conjunction with the install team.
  • Required to work shifts and/or provide 24/7 coverage if needed to meet customer demands.
  • SHOUT Notification Tech Ops – Engineering (Alcatel-Lucent SAM, Cisco Prime Infrastructure, RAMP) (Critical Level)
  • Remedy Queues: REG - OPERATIONS SVC FULFILLMENT, REG – Engineering Access
  •  Performs other duties as assigned.

Minimum Requirements:

  • HS diploma, GED or relevant work experience.
  • 2 or more years of experience preferred in related fields (e.g. technical support, installation and maintenance).
  • 2 or more years of experience working with IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies.
  • Requires working knowledge and experience with Granite and Mint.
  • 2 or more years of experience specifically in provisioning and troubleshooting layer II and III networks for commercial customers.
  •  Demonstrated knowledge of performance testing and test equipment.
  • Excellent interpersonal, communication and collaborative skills to work effectively with the team throughout the organization.
  • Valid local State Driver’s License and driving record that meets customer standards.

Preferred:

  • AS/AA or Technical Certification in related discipline strongly desired (e.g., Technical Operations).
  • Cisco certification- CCNA, CCNP.

 

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