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Petaluma, United States Ongaro & Sons Full time
Job DescriptionJob DescriptionSalary: $32-$35

Employee paid Medical, Dental and Vision & Chiropractic plan with 20 visits per year with just a $10 co-pay. Monthly Bonus, 401K up to 4% Company match and much more Apply today


Position Summary

The Service Technician is responsible for performing HVAC service calls for equipment that is not working. Depending on experience and call volume, will be expected to give quotes to replace systems, (IE…Furnaces, Air conditioning systems, ETC).  When call volume dictates they will be performing maintenance safety tune-up inspections on HVAC systems (furnaces, air conditioning systems, heat pump systems, package units, and mini-split systems), both as prepaid plans as well as new customers.


Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Performing service calls on equipment that has issues, by doing troubleshooting on a variety of systems (Unitary, Mini-Split, and package units) to identify the issue, then educating the customer what the issue is, then presenting the customer with three options to resolve the issue. These solutions could range from regular maintenance , to a replacement of a part, or ultimately replacing the whole system.
  • Performing maintenance safety tune-up inspections on HVAC systems (furnaces, air conditioning systems, heat pump systems, package units, and mini-split systems). These are in homes and light commercial locations In Sonoma & Marin Counties.
  • Providing excellent customer services to introduce or continue the customers experience while dealing with our company and our core values.
  • Presenting and closing opportunities for the customer to sign-up or renew prepaid maintenance programs.
  • Strong understanding of how a HVAC system should optimally work.
  • Reading and interpreting equipment manuals and work orders to perform required maintenance and service
  • Diagnosing problems, replacing or repairing parts (recognize when a more experienced technician needs to be sent out to evaluate the job), testing and making adjustments to HVAC systems.
  • Identify plumbing issues and call in to the office to get one of our plumbers scheduled out to evaluate.
  • Identify electrical  issues and call in to the office to get one of our electricians scheduled out to evaluate.
  • Educate and offer customer preventive repairs (IE... replace run capacitor with low reading before it fails) and upgrades (IE… IAQ upgrades).
  • Complying with safety regulations and maintaining clean and orderly work areas
  • Performing other work-related duties as assigned

 

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • High school diploma/GED
  • At least 5 years experience in the HVAC field or Trade school is required.
  • EPA certification is required.
  • Good oral and written communication skills
  • Must be able to use an iPad effectively, we are a paperless company and everything is done on an iPad.
  • Clean driving record.
  • Must be highly motivated and able to work independently.


Benefits

  • Top pay, and monthly incentives
  • 100% paid health, dental and vision insurance for employee
  • 100% paid disability insurance for employee
  • 401K with 100% matching plan up to 4% after one year
  • Life insurance
  • 56 hours of FTO time 0-2 years employed
  • 3 Sick Days Annually
  • Opportunity for growth within the company
  • Company provided training


How to Apply:

Apply at www.ongaroandsons.com

For any inquiries, please reach out to the HR Department