Registrar

Registrar

POSITION PURPOSE

The Registrar provides patient registration services including patient interview, preparation of registration forms and other admission or transfer related requirements. Creating a positive customer service environment, the Registrar assists with insurance verification, collections of identified amounts due and pre-certification through collaboration with Case Management and other departments to ensure comprehensive processing and continuum of care.

POSITION QUALIFICATIONS

Education:

Post-secondary education or vocational training in related field is preferred.

Some post-secondary education in healthcare discipline is preferred. Must be able to read and write the equivalent of eighth grade English.

Experience:

Three to five years of progressive administrative assistant experience within a healthcare setting is preferred. Demonstrated proficiency in Microsoft Word, Excel and Power Point software programs, verbal and written communication, customer service, and schedule coordination.

Basic knowledge of medical terminology and working knowledge of patient accounting strongly preferred. Position requires efficient data entry skills, balancing figures, and understanding of reconciliation processes. Excellent customer relations and oral/written communication skills are required.

Licenses/Certificates:

Notary Public designation is preferred.

Working Conditions:

Works in a clean, well-lighted, air conditioned office environment. Regularly exposed to the risk of bloodborne/airborne disease; contact with patients under a wide variety of circumstances; exposed to unpleasant elements (accidents, injuries, chemicals and illness); subject to varying and unpredictable situations; able to handle emergency, crisis or pressured situations; subject to multiple interruptions; occasionally subject to extended or irregular hours; requires judgment/actions that impact patient outcomes.

POSITION QUALIFICATIONS

Education:

Post-secondary education or vocational training in related field is preferred.

Some post-secondary education in healthcare discipline is preferred. Must be able to read and write the equivalent of eighth grade English.

Experience:

Three to five years of progressive administrative assistant experience within a healthcare setting is preferred. Demonstrated proficiency in Microsoft Word, Excel and Power Point software programs, verbal and written communication, customer service, and schedule coordination.

Basic knowledge of medical terminology and working knowledge of patient accounting strongly preferred. Position requires efficient data entry skills, balancing figures, and understanding of reconciliation processes. Excellent customer relations and oral/written communication skills are required.

Licenses/Certificates:

Notary Public designation is preferred.

Working Conditions:

Works in a clean, well-lighted, air conditioned office environment. Regularly exposed to the risk of bloodborne/airborne disease; contact with patients under a wide variety of circumstances; exposed to unpleasant elements (accidents, injuries, chemicals and illness); subject to varying and unpredictable situations; able to handle emergency, crisis or pressured situations; subject to multiple interruptions; occasionally subject to extended or irregular hours; requires judgment/actions that impact patient outcomes.

VISUAL AND HEARING REQUIREMENTS

Must be able to see with corrective eye wear

Must be able to hear clearly with assistance

May be exposed to infectious and contagious diseases. May be in contact with patients in a wide variety of circumstances. Able to handle emergency or crisis situations. Occasionally subject to irregular hours. May be required to wear protective equipment as necessary.

General Duties

• Obtains demographic, medical and financial information; verifies historical data; makes updates, corrections to demographic, medical and financial information.
• Verifies and posts insurance eligibility and benefits; reviews coverage information and eligibility; assists Financial Counselors with verification duties; makes appropriate referrals to Financial Counselors.
• Answers and processes incoming calls; confirms follow-up or delegation of tasks.
• Documents on system all steps taken on patient record for clear view of status and actions.
• Works with Utilization Review (UR) to coordinate PPO, Medicaid, Medicare and Insurance information to prevent denials and delays in reimbursement for services.
• Maintains out/in transfer notices and system documentation; assists with referrals as needed.
• Monitors supplies and cleanliness of the patient waiting and reception area.
• Enhances growth and development through participation in relevant educational programs, current literature, in-services and meetings.
• Participates in the department's quality assurance and improvement plan; responsible for compliance with department, regulatory, and facility policies, procedures and regulations.
• Ensures accurate, timely communication among departmental staff to include appropriate chain of command when indicated.
• Orients, instructs, and trains assigned personnel and/or students.
• Timely reporting and documenting of unexpected incidents or adverse events, including participation in investigations and completion of incident reports as applicable.
• Maintains patient confidentiality according to HIPAA Standards; demonstrates appropriate communication techniques for all patient populations.
• Actively participates in point-of-service collection in accordance with departmental policies.

Standards for Customer Service

1. Treats customers as the most important part of job.
2. Listens to customer.
3. Takes actions to appropriately and successfully addresses customer issues.
4. Demonstrates respect for diverse cultures of all patients, families and co-workers.
5. Honors the CHS Customer Service Standards and the Employee Commitment Contract.
6. Communicates with customers using AIDET with every encounter.
7. Understands department-specific HCAHPS results.

Standards for Safety

1. Follows safety guidelines in safety manual.
2. Knows RACE procedures, location of closest fire extinguisher.
3. Speaks up for safety and reports potential safety issues to leader.
4. Attends all required safety education programs.
5. Provides complete and accurate response to safety questions.
6. Participates in unit or departmental Safety Huddle to maintain situational awareness of at-risk patients or procedures, safety critical situations or conditions, and any deficiencies that will impact safe, quality care.
7. Incorporates “SAFE” error prevention behaviors and tools into daily practice.

Standards of Employment

1. Attire is professional, neat, clean and appropriate for work preformed and wears proper identification while on duty.
2. Maintains confidentiality of hospital and patient information at all times.
3. Employee has completed the required Annual Mandatory Education within the past twelve (12) months.
4. Consistently follows attendance policy.

Standards of Quality Improvement/Innovation

1. Identifies and challenges work processes.
2. Works toward continuous improvement based on customer needs.
3. Contributes new ideas, makes helpful suggestions for change.
4. Works effectively as a part of the team, participates and supports group efforts.

Department/Job Specific Competencies

1. Handwashing / Infection Control
2. Security Awareness
3. Privacy Awareness