Engineer I
2 months ago
About Conterra
Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network.
We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider.
Fiber driven. People powered.
Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people—and how much we care before, during, and after the build—that truly sets us apart.
As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team.
JOB PURPOSE:The Engineer I will be responsible for monitoring and supporting the overall infrastructure of Conterra’s network and assisting with 3rd party partners to resolve any network issues. The responsibilities are to include customer service, problem solving, troubleshooting, documenting, escalating, and reporting. He/She will troubleshoot and track status with Conterra’s incident management system to properly document the events as they occur. They will report incidents to management or other internal departments by following the SOP (Standard Operating Procedure) for escalations as required.
REQUIRED QUALIFICATIONS/REPONSIBLITIES:- Must have demonstrated competency in all lower levels of job responsibility.
- Must demonstrate solid troubleshooting skills.
- Troubleshoot network (Data & Voice) incidents in a timely fashion.
- Prioritize network issues by severity levels and escalate to appropriate levels, as necessary.
- Resolve customer incidents via multiple communication outlets.
- Must have good customer service and organizational skills.
- Maintain status updates to internal and external customers until incidents are resolved.
- Provide accurate documentation for each incident.
- Perform various steps to verify levels and coordinate with Field Operations
- Must have clear verbal and written communication skills.
- Ability to learn and retain information in a fast-paced environment.
- Ability to multi-task efficiently and work independently and as a team while maintaining quality service.
- Respond to customer requests and provide timely communication as defined by our department’s policies.
- Experience using MS Office Suite, SharePoint.
- Knowledge of Telnet, SSH, RDP, and WEBHTTPS required to access devices and utilize web and cli interfaces.
- Must maintain and/or exceed company QA scores.
- Possess the ability to take on new, demanding challenges.
- Demonstrate the ability to assume new levels of responsibility and deal with them effectively.
- Perform on call support as needed.
- Ability to accurately identify circuit types and solution of how they are delivered. (ie: internet, transport, managed and voice services)
- Conduct RFC and performance testing, adhere to SLA and MTTR policies and standards.
- Collaborate with NOC Technicians for troubleshooting guidance and/or escalation.
- Knowledge and experience with the ability to identify and troubleshoot faults on network related devices such as xDSL modems, network interface devices, Layer 2/Layer 3 switches, firewalls, routers, microwave radios, voice (VoIP, SIP, PRI, hosted voice, and analog voice services) daily.
- Solid background using VISIO, Network Monitoring Software, and incident management systems.
- Basic knowledge of dynamic routing protocols and technologies.
- Basic knowledge of layer 2 switching technologies such as Q-in-Q, s-tag, c-tag and STP.
- Ability to assist field personnel with hardware replacement.
- Ability to confirm and/or perform firmware upgrades to network devices.
- Knowledge of network switching functions; LNP, CNAM, CALEA, STIR/SHAKEN etc.
- Ability to analyze, summarize, test, and solve issues with VoIP and TDM services, SIP, SS7 and ISDN messaging.
- Ability to manage assigned tasks with minimal supervision.
- Ability to monitor and analyze alarms via NMS system and create tickets in incident management system accordingly in a 24/7 environment.
- Assist NOC Change Management team as required to determine customers impacted and effect during network maintenance and grooming.
- Perform any other duties assigned by NOC supervisor or manager.
- Assist in training as needed.
- Education: High School Diploma or equivalent required. Associate degree or bachelor’s degree in engineering or a related field preferred but not required. Vendor certifications preferred but not required (BTI, Cisco, Ciena, Adtran, Juniper, Fortinet, VeloCloud, etc.)
- Experience: Minimum of 2-4 years of experience working in a Tier 1 or 2 network operations support role. Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles.
What we offer
- Core values that embody teamwork, integrity, and excellence
- A super talented team who values hard work, success, and fun :)
- Work/ Life Balance
- Premium health benefits (medical, dental, vision, flex spending, etc.)
- Flexible and generous Vacation and Wellness/Sick hours + 9 paid holidays
- 401K program
Diversity & Inclusion
Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.
We have other current jobs related to this field that you can find below
-
Civil Engineer I
2 weeks ago
Charlotte, United States ReNuke Services Full timeDetails: ReNuke Services is seeking a Civil Engineer I for our client"s site in Charlotte, NC! Description: Civil background preferred - candidate needs applicable experience with civil roadway designs and researching. Job Summary: Responsible for government relocation request shared mailboxes, tracking site, GIS and Maximo systems. This role will be to...
-
I&C Engineer III/IV
2 weeks ago
Charlotte, United States United E&C Inc. Full timeAt United we are a team of engineers, builders, planners and thinkers that design and build today’s infrastructure, for tomorrow. We come to work every day committed to drive growth and deliver projects that matter for our clients, ourselves, and our communities. Through our work in the nuclear, conventional generation, renewable and power delivery...
-
Senior Electrical/I&C Engineer
3 weeks ago
Charlotte, United States United Engineers & Constructors, Inc. Full timeJob DescriptionJob DescriptionSalary: At United we are a team of engineers, builders, planners and thinkers that design and build today’s infrastructure, for tomorrow. We come to work every day committed to drive growth and deliver projects that matter for our clients, ourselves, and our communities. Through our work in the nuclear, conventional...
-
Senior Electrical/I&C Engineer
2 months ago
Charlotte, United States United Engineers & Constructors, Inc. Full timeJob DescriptionJob DescriptionSalary: At United we are a team of engineers, builders, planners and thinkers that design and build today’s infrastructure, for tomorrow. We come to work every day committed to drive growth and deliver projects that matter for our clients, ourselves, and our communities. Through our work in the nuclear, conventional...
-
Instrumentation & Controls Engineer I/II
3 weeks ago
Charlotte, United States United Engineers & Constructors, Inc. Full timeJob DescriptionJob DescriptionSalary: At United we are a team of engineers, builders, planners and thinkers that design and build today’s infrastructure, for tomorrow. We come to work every day committed to drive growth and deliver projects that matter for our clients, ourselves, and our communities. Through our work in the nuclear, conventional...
-
Instrumentation & Controls Engineer I/II
2 months ago
Charlotte, United States United Engineers & Constructors, Inc. Full timeJob DescriptionJob DescriptionSalary: At United we are a team of engineers, builders, planners and thinkers that design and build today’s infrastructure, for tomorrow. We come to work every day committed to drive growth and deliver projects that matter for our clients, ourselves, and our communities. Through our work in the nuclear, conventional...
-
Eng I or Eng II
4 weeks ago
Charlotte, United States Duke Energy Full timeMore than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and...
-
Engineer I
3 weeks ago
Charlotte, United States Duke Energy Full timeMore than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and...
-
Structural Engineer I-II
2 weeks ago
Charlotte, United States K2 Staffing Full timeJob DescriptionJob DescriptionOur client is a diverse, full-service engineering company with operations throughout the Continental United States and Pacific in support of Department of Defense, federal government, and private sector clients. The company is seeking a Structural Engineer I-II (based on experience) to work in the Charlotte, NC office.Position...
-
Structural Engineer I-II
2 months ago
Charlotte, United States K2 Staffing Full timeJob DescriptionJob DescriptionOur client is a diverse, full-service engineering company with operations throughout the Continental United States and Pacific in support of Department of Defense, federal government, and private sector clients. The company is seeking a Structural Engineer I-II (based on experience) to work in the Charlotte, NC office.Position...
-
Structural Engineer I-II
2 weeks ago
Charlotte, United States K2 Staffing Full timeJob DescriptionJob DescriptionOur client is a diverse, full-service engineering company with operations throughout the Continental United States and Pacific in support of Department of Defense, federal government, and private sector clients. The company is seeking a Structural Engineer I-II (based on experience) to work in the Charlotte, NC...
-
E&I Project Engineer
3 weeks ago
Charlotte, United States Belcan Full timeJob Title: E&I Project EngineerLocation: Charlotte, NCZip Code: 28277Start Date: Right AwayJob Type: Contract to HirePay Rate: $50 - 55 / hourSchedule: First ShiftKeywords: #ProjectEngineer #ProjectEngineeringJOB RESPONSIBILITIES:* Review and assist in man-hour budgeting (EVR), project man-loading and coordinate any man-hourrequirements with Engineering...
-
E&I Project Engineer
3 weeks ago
Charlotte, United States Belcan Full timeJob Title: E&I Project EngineerLocation: Charlotte, NCZip Code: 28277Start Date: Right AwayJob Type: Contract to HirePay Rate: $50 - 55 / hourSchedule: First ShiftKeywords: #ProjectEngineer #ProjectEngineeringJOB RESPONSIBILITIES:* Review and assist in man-hour budgeting (EVR), project man-loading and coordinate any man-hourrequirements with Engineering...
-
Engineer I
2 weeks ago
Charlotte, United States Marriott International, Inc Full timeJob Number 24134509Job Category Engineering & FacilitiesLocation The Ritz-Carlton Charlotte, 201 E. Trade Street, Charlotte, North Carolina, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to resolve...
-
Hotel Engineer I
2 weeks ago
Charlotte, United States Marriott International, Inc Full timeJob Number 24134509Job Category Engineering & FacilitiesLocation The Ritz-Carlton Charlotte, 201 E. Trade Street, Charlotte, North Carolina, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to resolve...
-
Engineer I
2 weeks ago
Charlotte, United States Marriott International Inc Full timeJob Number 24134509 Job Category Engineering & Facilities Location The Ritz-Carlton Charlotte, 201 E. Trade Street, Charlotte, North Carolina, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to resolve...
-
Engineer I
2 weeks ago
Charlotte, United States US Tech Solutions Full timeNote: Full time, it will be a hybrid or remote work smart position. Mostly working from a home office and occasionally works on offices. Ideal Candidate: EM would prefer a Civil background; candidate needs applicable experience with civil roadway designs and researching. EM is open to a recent graduates. Job Description: Responsible for government...
-
Nuclear Engineer III or Senior Nuclear Engineer
3 weeks ago
Charlotte, United States Duke Energy Full timeDesign I&C Nuclear Engineer III/Sr The Duke Energy Nuclear Fleet Corporate Design Engineering (CDE) department is the Design Authority for each of Duke Energy’s six nuclear sites. CDE is responsible for the execution of a fleet portfolio that includes design solutions supporting risk reduction, equipment obsolescence, and plant modernization. The Harris...
-
E & I Engineer
3 weeks ago
Charlotte, United States Tech Pennar Full timeRole DescriptionThis is a full-time on-site role for an Instrumentation Engineer (COMOS) at TechPennar in Charlotte, NC. The Engineer will be responsible for process control, instrumentation, troubleshooting, electrical engineering, and calibration tasks, ensuring efficient operation and maintenance of instrumentation systems.QualificationsProcess Control...
-
E & I Engineer
2 weeks ago
Charlotte, United States Tech Pennar Full timeRole DescriptionThis is a full-time on-site role for an Instrumentation Engineer (COMOS) at TechPennar in Charlotte, NC. The Engineer will be responsible for process control, instrumentation, troubleshooting, electrical engineering, and calibration tasks, ensuring efficient operation and maintenance of instrumentation systems.QualificationsProcess Control...
