Mortgage Operations Director
1 month ago
Position Summary:
As the National Branch Director for Offerpad Home Loans (OPHL), you'll play a vital role in leadership, overseeing all operational aspects of mortgage activities. This position entails managing mortgage compliance, ensuring adherence to regulatory standards, and communicating a strategic vision for compliance to mitigate legal risks. Leading a team of mortgage processors and loan officers, you'll uphold quality standards and cultivate a culture of excellence.
Key Responsibilities:
- Oversee nationwide operations for OPHL, ensuring compliance with company quality and turnaround time standards.
- Market residential mortgage loan products to real estate agents, prospective homebuyers, and builder sales representatives.
- Analyze reports to optimize employee workloads, making informed decisions on loan allocation adjustments to meet sales force needs and turnaround requirements.
- Ensure compliance with state and federal mortgage lending regulations and company policies, including laws such as RESPA, ECOA, HMDA, FNMA, and FHLMC.
- Provide directives to the loan processing team on file prioritization, maintaining or exceeding annual expectations for timeliness and quality.
- Evaluate operational efficiency, making recommendations for improvements in personnel, facilities, products, pricing, policies, and processes.
- Oversee quality control audits and compliance reports required by regulatory agencies and senior leadership.
- Collaborate with leadership to strategize and plan training needs for loan processing teams.
- Recruit, coach, and develop team members, managing their performance in alignment with Offerpad values.
Minimum Qualifications:
- Bachelors degree in banking, finance, business administration, economics, or a related field.
- Minimum of 10 years of experience in mortgage lending with at least 5 years in a leadership role.
- Current NMLS MLO license.
- In-depth knowledge of state and federal mortgage lending regulations.
- Extensive experience with mortgage banking and brokerage.
- Responsible Individual in multiple states.
- Familiarity with Encompass LOS.
- Familiarity with lending products including Conventional, FHA, VA, and Non-QM products.
- Proven experience in managing high-performing teams.
- Strong analytical and decision-making skills.
- Excellent communication and interpersonal skills.
- Trustworthiness and ethical behavior.
Preferred Qualifications:
- MBA preferred
- Previous real estate experience is advantageous.
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