Customer Service Specialist

2 weeks ago


Fountain Hills, United States Shadrach Plumbing & Cooling Full time
Job DescriptionJob Description

Shadrach Plumbing & Cooling, Fountain Hills, AZ.

We are Hiring a Customer Service Specialist / HVAC Service Dispatcher to join our team

We are a family owned and operated residential and light commercial plumbing and AC company, serving Fountain Hills and the surrounding Valley of the Sun communities.

Be a part of our growing team We are looking for someone with a passion for serving customers, stellar communications skills, and proven ability to multi-task in high-volume environments. This position is the initial contact to our clients, customers, and employees, and plays a vital role through providing administrative support.

What Shadrach Plumbing have to offer / Benefits:

  • Be a part of a local, family owned and operated company
  • We work local in Fountain Hills and the surrounding communities
  • Modern technology in the field and office, we use ServiceTitan a cloud-based CRM
  • Medical, dental, and vision insurance
  • 401K
  • 6 paid holidays
  • 80 hours of vacation time; accrued
  • 40 hours of sick leave; accrued

Job Title: Customer Service Specialist / HVAC Service Dispatcher

Work Hours: Monday through Friday, 8:00am to 5:00pm

Compensation: $20.00 - $25.00 per hour, depending on experience

What you will be doing:

  • Answering incoming calls
  • Scheduling service calls & dispatching plumbers
  • Maintaining customers database with current information, we use ServiceTitan
  • Calling customers with lead time for service
  • Scheduling installations
  • Logging warranties and rebates
  • Working independently
  • Other duties as needed

Qualifications:

  • 2 years related experience in an office setting in customer service, dispatching, project coordination or equivalent combination of education and experience
  • Stellar customer service skills
  • Experience using a cloud-based scheduling / CRM system, ServiceTitan experienced a plus
  • A clear and professional speaking voice as phones are a huge part of the position
  • Data entry, filing, and other general office duties
  • Experienced with MS Outlook, MS Office Suite, specifically Word, and Excel
  • The ability to cultivate and maintain strong relationships with clients and plumbers
  • Strong organizational skills and high attention to detail
  • Must be able to work independently
  • High school diploma or equivalent
  • Pass background check & drug screen

Check us out online: www.shadrachplumbingcooling.com



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