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Maintenance Manager
3 months ago
The Maintenance Manager ensures proper equipment operations, maintenance, service, and repair while supporting the S3 Hotel Group's guest satisfaction, cost control, and profitability goals. He/she is also responsible for overseeing and participating in the Preventative Maintenance program, ensuring that all rooms and public spaces meet S3 Hotel Group standards.
QUALIFICATION STANDARDS
- At least five years of progressive experience in a hotel or a related field.
- Supervisory experience required.
- Current certification by federal, state, or local governing agents about trade requirements (e.g., HVAC, pool operation, electrical) and property specifics is an advantage.
- Current certification and licensing to operate and repair the hotel's boilers and chillers as required by state, city, and local legislation is a plus.
- Must have a valid driver's license.
DUTIES & FUNCTIONS
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Maintain regular attendance in compliance with S3 Hotel Group standards, as required by scheduling, which will vary according to the hotel's needs.
- Comply at all times with S3 Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Comply with certification requirements as applicable for the position to include Food Handlers, Alcohol Awareness, CPR, and First Aid.
- Train and supervise the hourly Maintenance staff and coordinate all scheduling.
- Review engineering maintenance worked hours for payroll compilation and submit them to Human Resources on a timely basis.
- Focus the Maintenance Department on their role in contributing to the guest service scores.
- Motivate, coach, counsel, and discipline all Maintenance Team Members to S3 Hotel Group standards.
- Conduct employee performance appraisals according to S3 Hotel Group Hospitality standards.
- Prepare and conduct all Engineering interviews and follow hiring procedures according to S3 Hotel Group standards.
- Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to S3 Hotel Group standards.
- Respond to employee emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and readily available (with the Housekeeping Manager).
- Establish ongoing training for all departments, especially Housekeeping, Front Desk, and Kitchen, to maintain basic upkeep of their departments and equipment.
- Adhere to budgeted or re-forecasted expense allotments, using proper procedures for all purchases and stocking all necessary items (light bulbs, name tags, etc.).
- Coordinate all inspections of the fire safety systems, including extinguishers, smoke alarms, etc., to maintain proper safety standards.
- Manage energy expenses and continually work towards energy conservation.
- Ensure the Preventative Maintenance program is implemented and administered according to S3 Hotel Group Hospitality standards.
- Evaluate and spot-check the work of all staff and contractors or outside laborers.
- Handle guestroom maintenance requests in a timely manner.
- Maintain files of and be familiar with all operational manuals and warranty agreements for equipment.
- Immediately follow up on any alarms to determine the exact location and cause; determine the emergency status and report the findings to Guest Services and/or the General Manager.
- Ensure that employees are attentive, friendly, courteous, and helpful to guests, all other employees, and managers.
- Act as emergency contact person.
- Attend monthly all-employee meetings and any other functions required by management.
- Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
- Ensure that the pool and spa are in compliance with area health codes.
- Use proper communication device etiquette at all times when communicating with other employees; Ensure the appropriate use of radio etiquette within the department.
- Chair the Safety Committee, as well as help coordinate fire drills and the training of all employees on safety procedures.
- Establish and maintain a key control system.
Benefits
* Competitive Pay
* Global Hospitality Training
* Health Insurance
* Paid Time Off
* 401(k)
* Worldwide Employee Hotel Room Discount