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Delivery Service Manager

5 months ago

Memphis, United States Ajax Distributing Company Full time
Job DescriptionJob Description
  • Develop and manage processes designed to Recruit, Train, Coach, and Retain driver and support staff ensuring adequate workflow and synergies
  • Develop and refine an exceptional experience for customers taking delivery
  • Proactively mediate and resolve any customer concerns or escalations
  • Help control expenses, including staffing, supplies, and services
  • Develop and implement safety programs focused on both driving, lifting, and handling
  • Conduct routine audits of delivery staff to ensure minimum service standards are being met
  • Evaluate and document work performance of assigned personnel and conduct routinely.
  • Meet routinely with delivery personnel to communicate issues, new processes, and concern
  • Work with Warehouse Operations manager to routinely improve product flow from warehouse floor to delivery units
  • Continually review and amend delivery staff job description as deemed necessary
  • Enforce disciplinary measures as necessary and provide assistance to HR in maintaining all discipline files on delivery personnel as needed.

Requirements

  • At least 5 years management experience in a food or beverage distribution/logistics environment.
  • Working knowledge of current DOT Compliance and a basic understanding of OSHA safety regulations
  • Hold a valid Class A Commercial Driver’s License

Benefits

401K

Health Insurance Benefits

Company Vehicle