Estimator

3 weeks ago

Little Rock, United States Maaco Midwest LLC Full time
Job DescriptionJob DescriptionDescription:

Estimator/ Inside Sales Associate


We are looking for a professional, self-motivated and energetic individual to fill a position as a sales associate. The primary responsibilities will be repair estimating and closing in a retail sales environment. Customer service and communication skills are a must. 3+ years of customer service/sales is preferred. Leadership skills are a plus.


The successful candidate will be responsible for prospecting and developing relationships with potential customers, providing repair estimates, as well as providing sales support and customer service. The ideal candidate will have excellent communication and interpersonal skills, be highly organized and detail-oriented, and have a proven track record of success in customer service and sales. To be successful in this role, your Core Values must align with ours:


CORE VALUES

Aim For Delight

We say yes to customers and each other. We love to serve.


Be Professional

Be an elite professional that customers and employees want to work with. Take pride in how you appear and act. Be on time, attentive and enthusiastic.


Fight For Simplicity

Keep it simple & consistent. Focus on how things should be done every time.


Own It

Own the entire process through the final outcome. Your customers and teammates rely on you to follow through on all the details.


Show Grit

Overcome obstacles & persevere with passion. Challenges are an opportunity to grow & learn.


RESPONSIBILITIES

  • Develop and maintain relationships with customers.
  • Identify customer needs and provide solutions to meet those needs.
  • Manage customer accounts and provide customer service support.
  • Generate leads and follow up on sales opportunities.
  • Create and deliver estimates to potential customers.
  • Greet customers, listen to their concerns, and assess the damage to their vehicles.
  • Inspect vehicles to determine the extent of damage and create an estimate for repairs.
  • Properly calculate the cost of parts, labor, and materials needed for repairs.
  • Create detailed repair estimates, including itemized lists of necessary repairs and associated costs.
  • Communicate repair estimates and timelines to customers, insurance companies, and technicians.
  • Negotiate repair costs and timelines with insurance adjusters, ensuring fair and accurate estimates.
  • Coordinate repair schedules with customers and repair technicians to ensure efficient workflow.
  • Order necessary parts and materials for repairs, ensuring availability and timely delivery.
  • Conduct final inspections to ensure repairs meet quality standards and customer satisfaction.
  • Complete paperwork, such as repair orders, invoices, and insurance forms, accurately and efficiently.
  • Provide excellent customer service by addressing questions or concerns throughout the repair process.
  • Stay updated on industry trends, repair techniques, and technology to improve accuracy and efficiency.


Estimator Compensation:

The position will receive an base plus 3% commission




Requirements:

REQUIREMENTS

  • Customer service skills
  • automotive industry experience preferred
  • Sales experience
  • Must be at least 18 years of age
  • Valid drivers license
  • Able to lift up to 50 lbs
  • Strong Customer Service Skills
  • Greet customer as they are entering
  • Answer inbound calls
  • Make outbound conversion calls
  • Set appointments
  • Be a team player
  • Valid Driver's License
  • Must be detail oriented
  • Directional and task driven
  • Adapt to fast paced environment
  • Be accountable
  • Be reliable
  • Have empathy for people and situations
  • Customer centric
  • Update customer every 48 hrs of progress
  • Notify customer of completion, deliver, take payment, get correct email for NPS survey
  • Non retained insurance must be followed up with on a daily basis to obtain approval
  • Various Other tasks as directed by management.


It's not just about fixing a car. It's about transforming them. It's about helping customers turn the car they drive back into the car they love. A career with us can provide you with the tools to do more than learn from the industry experts, but could be your first step to a lifetime career.

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