HR Specialist II

3 weeks ago

Boca Raton, United States HCM Unlocked Full time
Job DescriptionJob Description

Position Summary: HR Specialist II
We are seeking a dynamic and results-oriented individual to join our team as an HR Specialist II. This role requires a highly skilled HR professional who can effectively manage multiple client accounts simultaneously. As an employer, we value individuals who exhibit a strong sense of accountability, provide exceptional service quality, and strive to deliver unparalleled client satisfaction. This role will work closely with Project Managers, HR Account Managers and/or Technical Account Managers to ensure exceptional service delivery to your clients.


Candidate Profile:

  • The ideal candidate for this role is deeply committed to customer satisfaction. You will be responsible for understanding your clients’ unique needs; helping to ensure the longevity of their partnership with our company.
  • Exceptional communication skills, both verbal and written, are essential for success in this role. You must be adept at articulating ideas clearly and promptly responding to client inquiries and concerns.
  • Ownership mentality is a core attribute we seek in candidates. You should approach your work with a high level of responsibility, urgency, and accountability, consistently striving to exceed client expectations.
  • This role demands a meticulous attention to detail and the ability to manage multiple tasks and projects concurrently. You should be self-motivated, organized, and capable of delivering high-quality results within specified timelines.
  • Enthusiasm for driving positive change and delivering exceptional customer experiences is crucial. We are looking for individuals who are passionate about human resources and possess a proactive mindset in addressing challenges and seeking innovative solutions.
  • You approach challenges with a positive mindset, proactively seek solutions, are collaborative and adapt quickly to changing circumstances.


Essential Duties and Responsibilities:

  • Prioritize and manage multiple client accounts efficiently, ensuring consistent and high-quality HR services across all client accounts; including but not limited to: General HR Administration, On/offboarding Management, Compliance Assistance, LOA, Handbook/Policy Development, Performance Management, SOP creation, etc.
  • Develop and maintain strong client relationships and foster trust and confidence, proactive communication, and responsiveness.
  • Work closely with Project Managers, HR Account Managers and/or Technical Account Managers to understand client deliverables and provide regular and detailed status updates, ensuring transparency and accountability.
  • Collaborate with internal team members to identify opportunities for process improvement.
  • Leverage extensive HR experience to anticipate future challenges and proactively address any issues that may arise.
  • Propose and implement innovative solutions to enhance service delivery and client satisfaction.
  • Stay updated on industry trends, regulatory changes, and best practices in HR.
  • Perform any additional tasks or responsibilities as assigned.

Qualifications (Knowledge, Skills, and Abilities):

  • Prior experience working in a multi-client environment is required.
  • Bachelor’s degree in human resources, business administration, or related field.
  • Minimum of 5 years of experience in HR Generalist, Specialist, Consultant or Business Partner roles, preferably in a client-facing capacity.
  • Proven track record of successfully managing multiple client accounts and projects simultaneously.
  • Prior Payroll/Benefits processing experience a plus.
  • Exceptional communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
  • Highly organized with a keen attention to detail and the ability to prioritize tasks effectively.
  • Proficiency in HRIS platforms and other relevant software applications (Examples: SAP, Oracle, Workday, Paylocity, Paycor, UKG Ready, UKG Pro, Ceridian Dayforce, ADP WFN, Paycom and/or Paychex)
  • Professional certifications such as PHR, SPHR, or SHRM-CP are a plus.


Our commitment to an inclusive workplace:
HCM Unlocked is an Equal Opportunity Employer and committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodation is available for applicants with disabilities.

HCM Unlocked participates in the E-Verify Employment Verification Program.

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