Help Desk Technician

1 week ago


Maumee, United States Virtual Technologies Group, LLC Full time
Job DescriptionJob DescriptionCompany Overview:
Be the HERO for your company again Join Virtual Technologies Group for an opportunity to tackle complex technology challenges and make a significant impact. Our company supports numerous clients, has a broad array of high-tech resources at your disposal, and fosters close client relationships. We boast the leading technical team nationwide and are expanding our workforce to better serve our customer base.

We offer diverse tech solutions at Virtual Technologies Group, ranging from managed IT services and hosted voice services for resellers and direct clients, to cybersecurity as well as physical security offerings. Additionally, we develop custom software and provide educational support in testing and fleet management for educational institutions.

Benefit Offerings:
-Medical, dental, and vision
-401K with company match
-Short-term and long-term disability coverage paid for by the company
-Life insurance paid for by the company with a buy up option for you and your family
-Flexible work schedule

Job Overview:  
The T1 Help Desk Technician provides expeditious support leveraged through various backend platforms to meet and exceed goals and expectations that have been stipulated by clients. Support is primarily performed over the phone, through the ticket system and/or through remote methods for hardware and software support.  
 
Responsibilities/Job Functions:    
  • The main responsibility of a T1 HD Technician is to answer the phone and work the ticket boards. 
  • Troubleshoot and resolve computer-related issues with end users remotely and over the phone.  
  • Proactively monitor tickets to prevent larger issues from occurring and watch for P1 and VIP User tickets.  
  • Manage accounts through Microsoft Active Directory/Entra ID and Office 365.  
  • Setup and configuration of Microsoft Office products and many other software products.  
  • Identify and troubleshoot VoIP related tickets – extension issues, voicemail reset, connectivity issues.
  • Handle issues in an organized fashion through a ticketing system.  
  • Communicate with coworkers to escalate tickets as needed to T2 HD Technicians. 
Minimum Qualifications:  
  • Customer service experience is a must.
  • Excellent with oral and written communication.  
  • Ability to quickly solve problems. 
  • Flexibility in a dynamic work environment.  
  • Entry level industry certifications are a plus.
  • Experience in VoIP platforms a plus.
  • Multitasking and completing projects according to their scheduled deadlines.  

Powered by JazzHR

SWAYoDy2Pt


  • Help Desk Technician

    2 months ago


    Maumee, United States Virtual Technologies Group Full time

    Job Overview:   The Senior Help Desk Technician works directly with the manager to ensure the following: SLA goals are met, processes and procedures are followed, and serve as the primary escalation point for advanced tickets from Tier I and Tier II.  Responsibilities/Job Functions:     Assist the Supervisor with daily processes at the help...

  • Help Desk Technician

    2 months ago


    Maumee, United States Virtual Technologies Group, LLC Full time

    Job DescriptionJob DescriptionJob Overview:  The Senior Help Desk Technician works directly with the manager to ensure the following: SLA goals are met, processes and procedures are followed, and serve as the primary escalation point for advanced tickets from Tier I and Tier II. Responsibilities/Job Functions:    Assist the Supervisor with daily...

  • Help Desk Technician

    2 months ago


    Maumee, United States Virtual Technologies Group, LLC Full time

    Job DescriptionJob DescriptionCompany Overview:Be the HERO for your company again! Join Virtual Technologies Group for an opportunity to tackle complex technology challenges and make a significant impact. Our company supports numerous clients, has a broad array of high-tech resources at your disposal, and fosters close client relationships. We boast the...

  • Help Desk Technician

    1 month ago


    Maumee, United States Virtual Technologies Group Full time

    Company Overview: Be the HERO for your company again! Join Virtual Technologies Group for an opportunity to tackle complex technology challenges and make a significant impact. Our company supports numerous clients, has a broad array of high-tech resources at your disposal, and fosters close client relationships. We boast the leading technical team nationwide...

  • Help Desk Technician

    1 month ago


    Maumee, United States Virtual Technologies Group, LLC Full time

    Job DescriptionJob DescriptionCompany Overview:Be the HERO for your company again! Join Virtual Technologies Group for an opportunity to tackle complex technology challenges and make a significant impact. Our company supports numerous clients, has a broad array of high-tech resources at your disposal, and fosters close client relationships. We boast the...

  • Front Desk

    3 months ago


    Maumee, United States Serenity Spa Full time

    Job DescriptionJob DescriptionImmediate openings for a part-time or full-time front desk position at our upscale, beautiful Maumee establishment. We are just outside of Arrowhead Park. We continue to expand our growing business and are looking for motivated, upbeat individuals to join our team on a long-term basis looking for growth potential within our...

  • Front Desk Clerk

    12 hours ago


    Maumee, Ohio, United States RAINMAKER TEAM LLC Full time

    Job Summary:We are seeking a highly organized and customer-focused Front Desk Clerk to join our team at RAINMAKER TEAM LLC. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests, handling administrative tasks, and maintaining a clean and organized front desk area.Key Responsibilities:Guest Services:...


  • Maumee, United States Massage Envy Franchising, LLC Full time

    Overview Description PCRK Group is hiring for Full-Time Front Desk Sales Associates. PCRK Group has full-time positions available for an entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and retail sales. We’re...


  • Maumee, United States Frontline Managed Services Full time

    Elevate your IT journey with Frontline Managed Services! We're on the lookout for Help Desk team players who are not just tech-savvy but hungry for knowledge and ready to make an impact. Join us in reshaping the future of technology.About us:Frontline Managed Services® stands as a pioneer in IT, Financial, and Administrative Managed Services for legal and...

  • Behavior Technician

    3 months ago


    Maumee, United States hopebridge Full time

    Job DescriptionJob DescriptionWhy You’ll Love this Behavior Technician / Registered Behavior Technician Job!       Are you driven by a passion to create a meaningful impact on a child's life, with far-reaching effects that transform families and the community?  Embark on a rewarding career as a Behavior Technician (BT) / Registered Behavior...

  • Behavior Technician

    2 months ago


    Maumee, United States hopebridge Full time

    Job DescriptionJob DescriptionWhy You’ll Love this Behavior Technician / Registered Behavior Technician Job!       Are you driven by a passion to create a meaningful impact on a child's life, with far-reaching effects that transform families and the community?  Embark on a rewarding career as a Behavior Technician (BT) / Registered Behavior...

  • Mitigation Technician

    3 months ago


    Maumee, United States SERVPRO of Southern Cuyahoga Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingDental insuranceHealth insuranceTraining & developmentVision insurance If youre looking for a great new career opportunity and thrive in an innovative environment where you can be your best while helping others, consider a career at SERVPRO Team Fosdick. We are the premier fire and water cleanup and...

  • Mitigation Technician

    3 months ago


    Maumee, United States SERVPRO of Southern Cuyahoga Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingDental insuranceHealth insuranceTraining & developmentVision insurance If youre looking for a great new career opportunity and thrive in an innovative environment where you can be your best while helping others, consider a career at SERVPRO Team Fosdick. We are the premier fire and water cleanup and...


  • Maumee, United States Promotive Full time $20 - $40

    Job DescriptionJob DescriptionExperienced B Level Automotive Technicians! - 3+Monday through Friday hours!!$20-$40/hour depending on experienceThis clean, well-maintained shop in Maumee, OHsearching for Automotive Technicians B Level.The shop is a family-owned business delivering honest and professional automotive repair and auto maintenance services to the...


  • Maumee, United States Charlie's Dodge Chrysler Jeep Ram Full time

    Charlie's Dodge Chrysler Jeep Ram, one of the area’s largest automotive dealers, has an immediate opening for a Service Technician.  We are paying $60 per flat rate hour including ALL WARRANTY REPAIRS!!! The Service Technician performs work specified on maintenance and repair orders with efficiency and in accordance with factory and dealership...

  • Automotive Technician

    3 months ago


    Maumee, United States Promotive Full time

    Job DescriptionJob DescriptionExperienced A and B Level Automotive Technicians! - 3-5 YEARS EXPERIENCE REQUIREDMonday through Friday hours!!$23-$40/hour depending on experienceThis clean, well-maintained shop in Maumee, OHsearching for Automotive Technicians A and B Level.The shop is a family-owned business delivering honest and professional automotive...


  • Maumee, United States D L Musteric Enterprises Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompany partiesFlexible scheduleFree uniformsOpportunity for advancementPaid time offSigning bonusTraining & development Are you tired of sending resumes and no one getting back to you? Not here! We have a speedy hiring process from the first phone call to your official start date! Here at Fish...

  • Behavioral Technician

    3 months ago


    Maumee, United States Bon Secours Mercy Health Full time

    At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. ****3k Sign On Bonus**** Nationwide Children's Hospital Autism Services _3521 Briarfield Blvd - Maumee_ **Shift: Days...

  • Behavioral Technician

    3 months ago


    Maumee, United States Bon Secours Mercy Health Full time

    At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. *3k Sign On Bonus * Nationwide Children's Hospital Autism Services 3521 Briarfield Blvd - Maumee Shift: Days /Full-time SUMMARY: Under...


  • Maumee, United States Amatus Health Full time

    Job DescriptionJob DescriptionA Behavioral Health Technician is the liaison between client and clinical - whose priority is to assist in providing a safe environment for individuals in recovery. This is more than a job - it could be the beginning of your career!As a BHT, you'll assist in the intake process and transportation needs for clients, answer...