Spa Coordinator

We are seeking a dedicated and enthusiastic Spa Coordinator to join our team on a full-time basis. The ideal candidate will possess exceptional organizational skills, a passion for customer service, and the ability to manage the day-to-day operations of our spa. As a Spa Coordinator, you will be the first point of contact for clients, ensuring they receive the highest level of service from the moment they arrive until their departure.

• Client Relations:
  
  • Greet and welcome clients as they arrive at the spa.
  • Schedule and confirm appointments via phone, email, and in-person.
  • Handle client inquiries, complaints, and service issues promptly and professionally.
  • Maintain a clean and inviting reception area.
• Administrative Duties:
  
  • Manage the spa’s appointment book and coordinate schedules for therapists and other staff.
  • Process payments, manage billing, and handle cash transactions accurately.
  • Maintain client records, ensuring confidentiality and proper documentation.
  • Order and manage inventory of spa supplies and products.
• Operations:
  
  • Ensure all spa areas are clean, well-stocked, and ready for use.
  • Coordinate with housekeeping to maintain high standards of cleanliness and hygiene.
  • Monitor and manage the spa’s retail product inventory, including ordering and stocking.
  • Assist in the development and implementation of spa policies and procedures.
• Marketing and Sales:
  
  • Promote spa services, packages, and retail products to clients.
  • Assist in developing promotional materials and strategies to attract new clients.
  • Engage in social media and online marketing activities to enhance the spa’s online presence.

• High school diploma or equivalent; additional education or certification in hospitality, business administration, or a related field is a plus.
• Previous experience in a spa, salon, or hospitality environment.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Proficiency in using appointment booking software and basic computer applications.
• Ability to work flexible hours, including evenings and weekends.
• A friendly and professional demeanor with a passion for wellness and customer satisfaction.

• Competitive salary and benefits package.
• Employee discounts on spa services and products.
• Opportunities for professional development and career advancement.
• A positive and supportive work environment.

Interested candidates should submit their resume along with a cover letter explaining their interest in the position and relevant experience to [Email Address] by [Application Deadline].

Join our team and help us provide an exceptional spa experience to our valued clients

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