Operations Procedure and Project Analyst

2 weeks ago

Taunton, United States Bristol County Savings Bank Full time
Job DescriptionJob Description

OVERVIEW:

The Operations Procedure and Project Analyst supports the Operations team with continuous improvement initiatives by performing activities related to documenting processes, tracking, reporting analysis and recommending solutions. They will contribute to implementation of processes, techniques, or tools that will improve processes and efficiencies, enable the organization to be more nimble. Possess the ability to take initiative in finding solutions to difficult and/or sensitive problems along with strong analytical skills, with the ability to interpret and synthesize complex data sets. Lead ongoing reviews of business processes and developing optimization strategies.

To succeed in this role you should have a natural analytical way of thinking and be able to document requirements, define scope and objectives and formulate systems to parallel overall business strategies. This position will report directly to the SVP of Operations and will report on projects and workload up to VP Customer Service, VP Operations Loan Servicing or VP Operations.

PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:

  • Create, analyze and review detailed procedural documentation for Operational Business Units and complete the steps required to implement into business processes.
  • The Operations gatekeeper for all standard operating procedures (SOPs)
  • Coordinating, creating obtaining the appropriate approvals, scheduling and implementing, escalating issues as they arise
  • Coordinate with Enterprise Risk Management and Audit teams for risk assessments, procedural and policy updates, audit findings and scheduling requirements.
  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
  • Leading ongoing reviews of business processes and developing optimization strategies.
  • Ensuring solutions meet business needs and requirements.
  • Contribute to implementation of processes, techniques, or tools which, by improving process and efficiencies, enable the organization to move in a new positive directions
  • Provide pre and post implementation supports new initiatives, upgrades and projects.
  • Conducting meetings and presentations to share ideas and findings.
  • Gathering critical information from meetings with various stakeholders and producing useful reports.
  • Managing projects, developing project plans, and monitoring performance.
  • As deemed necessary will act a Project Leader for operational changes to the bank.
  • Prepare routine reports for status tracking regarding projects, procedures, policies, risk assessments and other divisional reporting.
  • Performing requirements analysis.
  • Documenting and communicating the results
  • Effectively communicating insights and plans to cross-functional team members and management.
  • Updating, implementing and maintaining procedures.
  • Prioritizing initiatives based on business needs and requirements.
  • Serving as a liaison between stakeholders and users.
  • Managing competing resources and priorities.
  • Monitoring deliverables and ensuring timely completion of projects.
  • Analyze and measure the effectiveness of existing business processes


OTHER ACCOUNTABILITIES / RESPONSIBILITIES

  • Performs related and unrelated duties as may be assigned.

POSITION REQUIREMENTS:

  • Bachelor’s degree required (or equivalent working experience)
  • 3 plus years related banking experience with knowledge of commonly used financial industry concepts, practices and guidelines.
  • 8 plus years professional working experience
  • Proven ability to document and maintain operational policies, procedures and detailed process flows.
  • Excellent command of the written English language including syntax, punctuation and grammar.
  • Ability to effectively interact with all internal bank organizational levels, external bank consultants, examiners, vendors, and internal and external bank customers.
  • Ability to organize and prioritize work and manage projects efficiently to meet established time and quality standards
  • Excellent time management and the ability to stick to deadlines
  • Good observation skills and a keen attention to detail
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions.
  • Strong analytical skills, with the ability to interpret and synthesize complex data sets
  • Ability to research data, identify trends and recommend appropriate actions
  • Ability to take initiative in finding solutions to difficult and/or sensitive problems
  • Experience creating detailed reports and giving presentations.
  • Knowledge of business process improvement techniques and strategies
  • Ability to handle multiple priorities/projects
  • Ability to effectively navigate ambiguous situations with limited direction
  • Intermediate proficiency with Microsoft Suite of products; i.e., Word, Excel and Power Point.

SUPERVISORY SCOPE:

None

WORK ENVIRONMENT:

Work environment consists of typical office conditions with moderate noise level.

PHYSICAL QUALIFICATIONS:

Candidate must have the physical ability to sit, stand, walk, talk and hear. Must be able to lift up to 10 pounds. Must have the ability to adjust focus.

INDEPENDENT ACTION:
Performs work independently within scope of established guidelines and practices. Consults with management when clarification or exception may be required.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities

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