Automotive BDC Representative
3 weeks ago
Mike Miller Auto Park is one o the fastest growing dealerships in Central IL. We pride ourselves on taking care of our customers. This is a key position by helping us build and maintain great relationships with our customers.
Job Summary:
- Contact leads from all touch points: dealer portal, DMS and CRM system, showroom and website.
- Provide customers with initial product information and make sales appointment through calls, email and texts
- Multi-channel communication with customer: contact via email, phone and website.
- Proactive outbound calls to current customers on both the sales and service side
- Outbound service CSI and survey follow up calls for sales and service/
- Address or escalate any potential issues identified by customer.
- Continual follow up with leads that are not ready to make an appointment or no-show
- Requires a genuine concern about customer enthusiasm, as evidenced by consistent follow-through with customers.
Skills Required to Best Succeed in this Position:
- Ability to converse with customers to discuss needs via phone, email, text and in person
- Speak clearly and persuasively in positive or negative situations.
- Knowledge of telephone, text and email techniques and etiquette.
- Knowledge of sales and service procedures, processes, and follow-up.
- Ability to active listening and deliver 110% customer experience.
- Enjoy providing customer enthusiasm.
- An interest in the automotive industry.
- Strong customer service and phone skills.
- Possess strong organizational, follow-up and paper-flow handling skills.
- Positive, flexible and process-oriented.
- Organized, self-motivated, enthusiastic and detail-oriented.
- Professional with a confident attitude.
- Previous BDC or Phone experience required
-
General Service Technician
3 weeks ago
Peoria, United States Express Oil Change & Tire Engineers Full timeJob DescriptionJob DescriptionCompany DescriptionExpress Oil Change & Tire Engineers is one of the leading automotive service providers in the nation with over 300 locations across 19 states. We employ experienced, certified technicians trained to provide premium total-car care, and we use state-of-the-art equipment and premium parts to ensure the quality...