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Order Fulfillment

2 months ago

Tempe, United States Sonoran Roots Full time
Job DescriptionJob DescriptionAre you a veteran in the industry looking for a place to grow your roots? Do you have a Facility Agent License? Apply today to join Sonoran Roots' team of trailblazers

Sonoran Roots is looking for a motivated and reliable individual to join our team as Order Fulfillment and Delivery Associate, working alongside our sales team.


ABOUT THE COMPANY:

Sonoran Roots is a vertically integrated, craft cannabis company headquartered in Tempe, Arizona. As an independent and locally owned company founded by Arizona natives, Sonoran Roots maintains a focus on producing high-quality, clean, and compliant cannabis products for its customers. The company owns and operates three cultivation facilities (Mesa & Tempe), a state-of-the-art extraction lab (Tempe), and well-established retail dispensaries (Glendale, Florence, Chandler, and Flagstaff). Our family of brands is well known for quality in the Arizona market and includes Sonoran Roots Cannabis, Canamo Concentrates, Canamo CBD, and Ponderosa Dispensary.

Sonoran Roots recently won back to back awards, placing again in the Cannabis Business Times 2024 Best Cannabis Companies To Work For | Cultivation, proving our company really is the best Cannabis company to work for in Arizona.

ABOUT THE POSITION:

The Order Fulfillment & Delivery Staff will serve as a customer-facing representative of Sonoran Roots with our retail partners and wholesale customers. Staff will be responsible for the fulfillment of wholesale orders and distribution of all cannabis/cannabis products produced and sold under the umbrella of the Sonoran Roots brand ( and any of the facilities or licenses under the control of Sonoran Roots). Staff must always have a professional and positive demeanor, especially when dealing with wholesale customers. The right candidate must understand regulatory and compliance requirements as well as company standards when conducting business in the Order Fulfillment and Delivery Staff role.

Staff will be responsible for all facets of a wholesale transaction including but not limited to: invoicing the order within company's compliance software, coordinating/scheduling delivery with customer or direct supervisors, sending COAs and invoice to customer in advance of delivery, generating transportation manifest, delivering order, collecting payment, fulfilling company SOPs for completion of wholesale sales transactions, etc. The Order Fulfillment & Delivery Staff member should always strives to promote and maintain an exceptional brand image and establish meaningful relationships with current and prospective wholesale customers.


JOB DUTIES AND RESPONSIBILITIES - Order Fulfillment and Delivery Associate:

  • Works with production focused departments like packaging to maintain consistent understanding of product availability for wholesale sales.

  • Helps maintain updated wholesale sales sheets for product availability with accurate data such as pricing, harvest dates, test results, available qty, etc.

  • Helps maintain and upload new products onto LeafLink B2B sales platform as well as Leafly brand pages, dutchie brand pages, etc.

  • Helps with the fulfillment and staging wholesale orders for 3rd party customers as well as intercompany orders for any retail dispensary locations owned or managed by Sonoran Roots.

  • Must understand and facilitate base level functions in company's compliance software to generate trip manifests, invoice orders, update customer profiles, etc.

  • Delivery of wholesale orders and inter-company product transfers in accordance with schedule established by direct supervisors / company Sales Managers.

  • Proper and timely communication of all inquiries, concerns, proposals, etc. as received from wholesale customers while on delivery of any wholesale orders.

  • Willingness to work in brand ambassador capacity on an as-needed basis for various brand activations, vendor days, promotional events, etc.

  • Responsible for compliantly delivering all orders and recording time of departure/arrival, obtaining required signatures and copies of facility agent cards.

  • Maintains accurate records of any mileage on personal vehicles used for business purposes.

  • Communicates with appropriate supervisors regarding regular maintenance and needed repairs of delivery vehicles.


ADDITIONAL INFORMATION:

Pay Rate: From $17.50 per hour

Minimum Qualifications (Required):

  • Ability to lift 50+ pounds regularly.
  • Quick learner and willing to be coachable and flexible with work tasks.
  • Must be 21+ years old.
  • Ability to obtain and maintain an AZDHS Facility Agent Card.
  • Attention to detail and ability and willingness to follow instructions.
  • Able to sit or stand for extended periods of time.
  • Reliable attendance and communication - show up to work when you say you will and do what you say you will do.
  • Criminal background checks will be performed; most marijuana-related crimes will not negatively impact an application.
  • Reliable transportation.
  • Additional Qualifications (Preferred):
  • Experience in the cannabis industry (formal or informal).
  • High school diploma or GED.
  • Cannabis-related education.
  • Understanding of wholesale products, company processes, and industry standards.
  • Understanding of AZDHS cannabis compliance, specifically as it pertains to the transfer and sale of cannabis and cannabis products.
  • Superior verbal communication skills.
  • Excellent interpersonal skills.
  • Organized and detail oriented.
  • Ability to maintain basic logs and records.
  • Ability to carry out a series of instructions without constant supervision.
  • Able to remain professional and courteous at all times.
  • Valid driver's license and clean driving record.
  • Ability to drive safely.
  • Ability to use navigation tools such as onboard GPS, smartphone apps, and/or web-based or physical maps.

Benefits:

Additionally, all FT Sonoran Roots employees receive:

●Company-paid health insurance.
● Annual performance and pay review.
● Year-end bonus eligibility for every employee.
● Catered lunch at least once per week at every facility.
● Monthly rewards points for free products at Ponderosa Dispensary, so you can sample what you are helping to promote.
● Employee discount (25%) at Ponderosa Dispensary.
● Flexible paid time off (PTO) policy.
● Free tickets to the Sonoran Roots Suite at the Footprint Center, home to the Suns, Mercury, Rattlers, and many concerts, fights, and other fun events. Food and drink are included at every event
● Employee Referral Bonus - $250 if you refer someone who gets hired (conditions apply).

License/Certification: Facility Agent (FA) card (required to start work)

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