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Team Leader

3 months ago

San Antonio, United States SpinXpress Full time
Job DescriptionJob Description

SpinXpress, a rapidly expanding, cutting-edge laundry concept, is in search of a Team Leader poised for professional advancement alongside us.


Our mission is to revolutionize the laundry industry by offering an exceptionally convenient experience within a welcoming, and secure setting.


At SpinXpress, we take pride in our exceptional service and exceptional team members who are reshaping perceptions about laundry.


By joining our team, you will collaborate with a group of dedicated professionals committed to surpassing expectations across all aspects of our thriving enterprise.


In the role of Team Leader, your responsibility will be to guide your team in ensuring that our customers receive top-notch treatment and depart happier than when they arrived.


As a Team Champion, you will contribute to fostering a work environment that is enjoyable and adaptable, fostering a team-based and optimistic atmosphere.


We are on the lookout for an individual with a personable, ambitious, and polished demeanor, capable of leveraging their previous experience to lead a team, supervise daily operations, and evolve with us.


The ideal candidate will possess a robust background in retail or food service.

What we provide:

  • Competitive base pay and bonus structure.
  • Reliable, yet accommodating, work schedules.
  • Relaxed work atmosphere.
  • You will play a crucial role in the organization's development and help steer our expansion.
  • An unparalleled opportunity to collaborate with a startup in the consumer services sector that is on the brink of taking off.


By joining us, you will be at the forefront of our efforts to establish a service that is gaining momentum for widespread adoption. Prepare to elevate your career to new heights.

Compensation:

$16 hourly

Responsibilities:

  • Develop and Motivate the team to execute the SpinXpress Way by delivering exceptional customer experiences.
  • Create a workplace culture that is consistent with SpinXpress goals and identify the mission, vision, and values of SpinXpress. 
  • Recruit, interview, select, hire, and employ an appropriate number of people for your team.
  • Coach, mentor, and develop team, including overseeing new employee onboarding.
  • Schedule staff effectively to meet and exceed the day-to-day operations and maintain optimal customer service levels. 
  • Handle cash management and transactions accurately. 
  • Provide oversight and direction to all team members in accordance with SpinXpress Policies and Task Lists.
  • Participation in and execution of promotional programs.
  • Provide a consistent quality product to the customer while keeping costs low.
  • Addresses customer concerns, issues, and claims in a timely and satisfactory manner.
  • Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels. 
  • Train employees in processing sales and upselling to customers.
  • Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
  • Empower employees to take responsibility and expect accountability with consistent feedback.
  • Develop strategies that team members can use to better reach a project’s goal.
  • Assign tasks to team members and validate completion.
  • Determine the completion timeline and monitor progress to keep the project on track and on schedule.
  • Communicate clear instructions to team members.
Qualifications:

  • Minimum of 2 years of leadership experience.
  • On-the-job training.
  • Excellent communication skills.
  • Confidence and skillful negotiating skills.
  • Strong organizational skills to give the team direction.
  • Knowledge and experience with inventory management.
  • A constant drive to improve the experience of our users and our internal processes: "How can I make things better?"
  • Your schedule is flexible and will be willing to work holidays, weekends, evenings, and on-call when necessary.
  • History of achieving and consistently exceeding professional goals.
  • Enjoy being in a dynamic job where no task is above or below you.
About Company

About Us

Here at SpinXpress, our Mission is to deliver a fun environment and experience while at work. Keeping our focus on providing an Excellent Customer Service Experience within our facilities and in our communities –Clean, Bright, and Safe – That’s The SpinXpress Way