Assistant Manager at Green St Cambridge MA

2 weeks ago

Cambridge, United States Reimagined Parking Full time
Job DescriptionJob DescriptionDescriptionThe Assistant Manager ensures the safe and efficient parking operations, while delivering service that exceeds our customer/client’s expectations. The Assistant Manager is responsible for assisting the Operations Manager in all aspects of operating the parking facility including: staff management, revenue control, safety, and client relations. 
Key Responsibilities
  • Assist in the supervision of location staff including: delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards. 
  • Provide support to Operations Manager in regard to hiring, onboarding, scheduling, and training new employees. 
  • Act as a point of contact to client or Property Manager; attend location meetings as appropriate, and respond to client requests in order to maintain a good working relationship. 
  • Monitor maintenance of the facility and associated premises to ensure that the garage/lot is clean, safe, and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion. 
  • Assist in the supervision of ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness. 
  • Assist Operations Manager in preparing daily, weekly, and monthly operating reports as required. 
  • Fill in to provide coverage for front line positions, as needed. 
  • Use respectful communication to assist guests with their questions, problems, and concerns; address escalated concerns from guests. 
  • Immediately respond to reports of accidents, incidents or safety concerns. 
  • Communicate professionally at all times with guests, client, and teammates. 
OTHER DUTIES: 
Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice. 
Skills, Knowledge and Expertise
  • At least 18 years of age
  • Excellent customer service and communication skills
  • Ability to verbally communicate with guests
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook) 

Benefits
  • Comprehensive Medical, Dental, and Vision Plans. 
  • Life and Disability Insurance
  • 401K Plan with Generous Employer Match and Immediate Vesting
  • Generous Paid Time Off (PTO) 

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