Chargeback Mitigation Clerk

First Enroll LLC, a Monmouth County based TPA (third-party administrator), is currently seeking a Full-Time Chargeback Mitigation Clerk.

The Chargeback Mitigation Clerk will provide a clear understanding of characteristics of high-quality merchant servicers to service customer relationships.  The ideal candidate will maintain a high level of awareness and understanding of existing and new payment processing technologies as well as evaluate and eliminate chargeback risk factors.  Additional responsibilities are including but not limited to:

• Review Credit Card and ACH merchant processing needs, recommend solutions
• Participate in the implementation process for new merchants
• Manage monthly processing statements
• Manage daily billing transactions against merchant reporting
• Review chargebacks and handle accordingly
• Management of third-party chargeback process
• Process and Reconcile customer disputes and organize/maintain documentation
• Analyze chargeback data to help resolve customer disputes
• Evaluate and eliminate chargeback risk factors

Requirements:

• Organization and time management skills
• Ability to learn and implement new processes
• Excellent interpersonal and communication skills
• Timely and regular attendance

• Previous Merchant Processing/Chargeback experience a PLUS but not a requirement

Benefits:

401K w/matching, Employee Health Reimbursement, Professional and Friendly Work Environment, PTO, and Holiday Time.