Bilingual Customer Service Agent

3 weeks ago

Medford, United States Purelight Power Full time
Job DescriptionJob DescriptionDescription:

We are seeking a bilingual Customer Service Agent to join our team. In this role, you will be responsible for providing support to our customers and helping them troubleshoot any issues they may be experiencing with their solar systems. You will play a critical role in ensuring our English and Spanish speaking customers are satisfied with their solar systems and the services we provide.


Responsibilities:

  • Respond to customer inquiries and provide support via phone, email, and chat.
  • Document all customer interactions and technical issues in our CRM system
  • Work closely with our installation and maintenance teams to ensure prompt resolution of technical issues
  • Collaborate with cross-functional teams to improve the customer experience
Requirements:
  • Must be fluent in both English and Spanish
  • Minimum of 2 years of customer support experience
  • Experience in the solar or renewable energy field preferred but not required
  • Bachelor's degree in a related field is preferred, but not required

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