Tasting Room Associate

Wine Tasting Associate         

Schedule:Wednesday-Sunday, weekends/holidays necessary

Successful candidate will be personable, engaging, and highly energetic individual with a passion for customer service. Excellent representation of the LaBelle Winery brand is imperative for success. Team mentality is a must.

Responsibilities include:

• Engage guests with our welcoming, educational winery with a huge emphasis on customer service; each customer’s experience must be exceptional, dazzling and and memorable.
• Consistent delivery of outstanding customer service; LaBelle Winery believes it’s the small details that makes experiences memorable.
• Responsible for providing the first line of information to the customer by greeting, directing and answering questions regarding our wines, food, merchandise, history, and facility.
• Responsible for greeting guests
• Responsible for answering phones
• Responsible for acquiring a strong comprehension of our wines; descriptions, pairings, etc.
• Serve samples of wine to customers in both small and large settings.
• Conducting tours of LaBelle Winery
• Provide travel and hotel information to guests
• Stocking and pricing merchandise
• Handling routine purchasing transactions including operating cash registers
• Responsible for expanding wine education.
• Wine and vineyard club promotion and sales- build strong customer relations for returns, and to develop community recognization.
• Retaining/memorizing the menu, and provide recommendations for food, wine or beverages.
• Collaborating with the kitchen and the staff for a prompt and above satisfactory experience.
• Maintain dining ambiance with an enthusiastic manner.
• Protects establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies.
• Strong sales- driven mentality is imperative. Tastings must be profitable.

• Must be able to lift 45lbs regularly
• Must have ability to tolerate physical activity including standing for long periods, bending, walking and other physical activity.
• Other duties as assigned

Qualifications:

• Excellent customer service skills and the ability to exceed customer expectations
• Ability to work efficiently in a fast paced environment
• Strong work ethic with the willingness to take initiative
• Able to handle money accurately and operate a point of sale system
• Team work

Experience:

• High School Diploma
• Bartending and/or server experience (2 + years)
• Food service certificate (optional)

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