Server Assistant at Bourbon

1 week ago

Scottsdale, United States Square One Concepts Full time
Job DescriptionJob DescriptionDescription:

Job Summary:

Bourbon & Bones Lounge – Square One Concepts, is seeking a professional and experienced Server Assistant to join the team. You will play a vital role in ensuring a seamless and memorable dining experience for our esteemed guests. You will work closely with the servers and other restaurant staff to provide top-notch service, maintain cleanliness, and uphold the highest standards of quality. Your attention to detail, professionalism, and dedication to customer satisfaction will contribute to the restaurant's success.

Duties/Responsibilities:

  • Collaborate with the serving team to deliver exceptional service to guests by assisting with their needs promptly and courteously.
  • Set up and prepare the dining areas before and after service, ensuring all tables are impeccably set with clean linens, polished silverware, and pristine glassware.
  • Assist in maintaining the cleanliness and organization of the dining room, including clearing and resetting tables efficiently.
  • Anticipate guests' needs and promptly respond to requests, including refilling water glasses, bread baskets, and condiments.
  • Assist servers in delivering food and beverages to guests' tables with precision and attention to detail.
  • Assist with the proper storage and handling of food and beverage items, including replenishing supplies as needed.
  • Collaborate with the kitchen staff to ensure timely delivery of food orders and maintain smooth communication between the front and back of house.
  • Stay updated on the menu offerings, specials, and wine selections to provide accurate information and suggestions to guests.
  • Adhere to health and safety regulations and maintain a clean and sanitized work environment.
  • Handle guest concerns and complaints professionally, promptly escalating any issues to the management team when necessary.
  • Performs other related duties as assigned.
Requirements:

Required Skills/Abilities:

  • A passion for providing exceptional customer service and exceeding guests' expectations.
  • Excellent interpersonal and communication skills to effectively interact with guests, servers, and kitchen staff.
  • Ability to work in a fast-paced environment while maintaining composure and attention to detail.
  • Strong teamwork and collaboration skills to support the serving team and contribute to a harmonious work environment.
  • Knowledge of food and beverage service procedures and etiquette.
  • Familiarity with health and safety regulations and best practices in a restaurant setting.
  • Ability to work quickly and efficiently.
  • Ability to work well as part of a team.
  • Must be available to work evening, weekends, and holidays.
  • Must have a valid Food Handlers Certification
  • Must have an Alcohol Service Licensing or certification.
  • Ability to operate point-of-sale systems – Aloha, Hot schedule and Paylocity.

Education and Experience:

  • Must be at least eighteen years old.
  • Previous experience as a server assistant or in a similar role within a fine dining establishment is preferred.

Physical Requirements:

  • Prolonged periods of standing and walking.
  • Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.

Benefits & Perks:

  • Accrual up to 40 hours of PTO
  • Dining Discounts – 50% off your meal at any Cold Beers & Cheeseburgers and 25% off your meal at any Bourbon & Bones
  • Corporate Shoe Program through Shoes for Crews and Skechers
  • Competitive Pay
  • Flexible Scheduling
  • 401(k)

Full – Time employees are eligible for the following additional benefits:

  • Medical & Prescription
  • Dental & Vision
  • Health Saving Account (HSA)
  • Wellness Program
  • Discount Pet Care Plan

*For a complete list of our benefits please visit: squareoneconceptsinc.com/careers

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